5 Ways E-Commerce Websites Can Collect More Customer Reviews

  • December 14 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer reviews can play a major role in a loyalty marketer’s long-term engagement initiatives that can, ultimately, lead to brand loyalty. But a new survey from Clutch shows that most online shoppers (81 percent) do not write reviews of...Read More

Mobile-centric ‘Connected Room’ Heightens the Customer Experience at Hilton

  • December 13 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Innovation and Hilton Worldwide have become almost synonymous, with company officials always pushing the envelope when it comes to technological advancements that magnify the customer experience. Keeping with that theme, Hilton announced plans to...Read More

Home Depot Focuses on One Home Depot Experience to Further Extend Brand Loyalty

  • December 13 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

For Home Depot CEO Craig Menear, it’s all about the customer experience. Or, shall we say, the One Home Depot Experience. “Our customers no longer think of us in terms of separate channels,” Menear said during the 2017 Investor...Read More

Some Customer Experience Pitfalls to Avoid

  • December 13 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Many loyalty marketers believe that customer experience is the key differentiator that can raise the bar on their respective brands in the most compelling and successful way. They are always on the lookout for better ways to enhance the customer...Read More

Rite Aid Set To Add New Component To Its Loyalty Program

  • December 12 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

“Our wellness store format has resonated with customers as these stores continue to outperform the rest of the chain in terms of same-store front-end sales and script count,” Standley said at the time. “Our highly popular...Read More

Shift Toward More Mobile and Online Transactions Gives Citizens Bank New Method of Customer Engagement

  • December 12 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Officials at Citizens Bank, which has about 1,200 branches in 11 states in the New England, Mid-Atlantic, and Midwest regions, wanted to find a way to engage with customers in a more effective and relevant way since they had seen a shift toward...Read More

Chico’s Gains Brand Loyalty One Experience At A Time

  • December 12 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Before Chico’s recently launched www.chicosofftherack.com, a new e-commerce site, featuring the beautiful prints and bold colors the brand is known for, company officials didn’t have to conduct any surveys or focus groups. “We...Read More

Christmas Wish Program A Special Customer Engagement Time at C Spire

  • December 11 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Christmas is the most special time of year for many people, and it’s extra special to officials at C Spire, the Mississippi-based diversified telecommunications and technology services firm. For the second straight year, C Spire conducted...Read More

A Loyalty Program Should Support a Brand’s Value Proposition and Its Customer Experience

  • December 11 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

There are varying strategies attached to loyalty program performance, but some tactics should be universal to ensure long-term success and growth. Loyalty360 talked to Michela Baxter, Senior Director of Loyalty at HelloWorld, about this...Read More

Report Focuses on Shifting Customer Loyalty Market in Canada

  • December 11 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer loyalty in Canada is shifting, according to a new report from Eagle Eye, that highlights key opportunities for retailers such as data, personalization, and mobile. The report is set against the backdrop of a shifting loyalty market in...Read More

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