Loyalty360 Reads: April 10th, 2018

  • April 10 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.  Tax Day Feeding Frenzy One week. For those who haven’t yet filed their taxes, that’s how long you have until the Tax Man cometh. For those who meet the...Read More

Canadian Tire Evolving and Expanding its Iconic Rewards Program

  • April 10 2018
  • Resource: Daily News

Canadian Tire began issuing cashback rewards back in 1958—long before reward programs were popular and way before it became the retail giant it is today, with its interest in everything from sports to shoes, fashion to financial services. In...Read More

Will the Growing Reports of Data Breaches Impact Customer Loyalty?

  • April 10 2018
  • Resource: Daily News

Hardly a week goes by, it seems, without a story about a data breach of this brand or that brand. Consider the past month: Yesterday, Best Buy revealed customer payment was exposed. Sears/Kmart and Delta Air Lines each revealed a data breach on...Read More

Loyalty360 Reads: April 9th, 2018

  • April 09 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.  Finnish Business’ Loyalty Program is for the Dogs—Literally The Finland-based Musti Group is taking its new loyalty program through the woof. The pet...Read More

New Lab Tests Subconscious Behavior to Understand and Enhance Customer Experience

  • April 09 2018
  • Resource: Daily News

Signs in train stations across Britain remind patrons to “Mind the gap”—the gap being the space between the train and the platform. In the world of customer experience, there’s an equally precarious gap—that space...Read More

Regions Bank in Top 10 of CX for Fifth Consecutive Year

  • April 09 2018
  • Resource: Daily News
  • Chris Brosey, Loyalty360

Customer experience continues to be a key component of today’s increasingly competitive market, and employees at Regions Bank seem to have unlocked the vault of success. For the fifth consecutive year, the Birmingham, Ala.-based bank has...Read More

Loyalty360 Reads: April 6th, 2018

  • April 06 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.Starbucks Enhancing Customer Experience by Getting Names Right For anyone who has ever ordered from a Starbucks and had their name butchered by the barista—and that...Read More

Choice Hotels Launches New Loyalty Initiative to Drive Stays This Spring

  • April 06 2018
  • Resource: Daily News
  • Skip Tate, Loyalty360

It may baseball season, but in the customer loyalty game, Choice Hotels International is the one playing hardball. The hotel giant launched a new effort for its Choice Privileges rewards members this week, offering them what equates to a 2-for-1...Read More

Loyalty360 Reads: April 5th, 2018

  • April 05 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.Battle of the Brands: Target Goes Small, Chick-fil-A Goes Big In New York, just down from the Freedom Towner in lower Manhattan, Chick-fil-A opened its largest restaurant...Read More

Axwave Increases CX with Fanduel and NBA Partnership

  • April 05 2018
  • Resource: Daily News
  • Chris Brosey, Loyalty360

The days of stationary, lag-filled sports viewing are nearly extinct. Multi-feed, multi-device synchronization has increased in popularity throughout the last few years, as customers are demanding new experiences with the improvements in...Read More

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