DAILY NEWS

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Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Mitch Prinstein, Bestselling Author of “Popular,” to be Keynote Speaker at Loyalty Expo

Why are customers loyal? Why are some brands more popular than others? Often we can learn new insights to these questions and others by stepping...

Loyalty Today

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Loyalty Today is your destination for daily insights from leading industry blogs. Hear from the best minds in the business and find content focusing on customer loyalty, engagement, CRM and more all in one place.

How to Win Back Customers who Leave Negative Online Comments and Reviews

It takes twice as much work to earn a new customer as it does to please an existing one, so don’t let one bad experience spell the end of a...

In-Depth Exclusives

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Loyalty360 In-Depth Exclusives are 1-on-1 interviews with industry leaders in the customer loyalty space. Each interview is unique to Loyalty360, and contains brand insights that can’t be found anywhere else.

A Solid Customer Journey Makes for Better Travel at Expedia

Expedia Rewards, or Expedia Plus as it’s known today, was launched in 2014, but the program itself had been in place for several years prior...

Loyalty Management Online

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Loyalty Management Online is your gateway to the latest news, trends, and interviews in the world of customer loyalty. Contributions from executives across the industry ensure a complete view of the state of the industry and diverse takes on where it may be heading in the future.

Delivering a Next-Generation Loyalty Program

For Groucho’s Deli, a franchise restaurant operation, customer engagement and data-driven customer insights have been the dual drivers behind...

Executive Perspective Reports

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Executive Perspectives is Loyalty360's research series dedicated to finding the pulse of customer loyalty from those that are driving it. Featuring responses from interviews with executives from top brands across a variety of industries, Executive Perspectives provides members with exclusive insight from market leaders that can't be found anywhere else.

Case Studies

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Developed from ideas shared at Loyalty360's annual conferences, these case studies represent best practices and industry advances from brands like Dunkin' Donuts and Regal Entertainment, written exclusively for members of Loyalty360.

RESEARCH AND REPORTS

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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?