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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
GoDaddy is probably best known as a domain name registrar. Its product suite, however, includes a full-on suite of products for small businesses including website building capabilities, email services, and marketing tools. Steven Aldrich, GoDaddy...Read More
Prudential Financial, Inc. is a Fortune 500 company whose subsidiaries provide insurance, investment management, and other financial products and services to both retail and institutional customers throughout the...Read More
Western Union is not only one of the world’s first telecommunications companies, it is also one of the most enduring and innovative. Founded in 1851, just over a decade after Samuel Morse patented the telegraph in the United States, Western...Read More
In Part 1, Mickael Damelincourt, managing director, Trump International Hotel Washington, D.C, discussed how he and his team create an experience that differentiates the property from other 5-star hotels. In Part 2, he talks about how he came to...Read More
Opened in September of 2016, the Trump International Hotel Washington, D.C occupies the renovated building formerly known as Old Post Office Pavilion, and historically as the Old Post Office and Clock Tower. Mickael Damelincourt, managing director...Read More
The National Lacrosse League (NLL) was established in 1986 as the Eagle Pro Box Lacrosse League, later becoming the Major Indoor Lacrosse League. In 1998, it was restructured and renamed the National Lacrosse League.
Indoor lacrosse or...Read More
From walking in the customer’s shoes to empowering frontline agents, Humana is rolling out customer experience innovations based on consumer input, expanding its data analysis expertise, implementing personalization and artificial...Read More
It seemed like the very worst time to start a bank. At the end of 2008, the worst financial crisis since the Great Depression had befallen the United States, and most of the rest of the world as well. In addition to the hundreds of bank failures...Read More
In 2014, Red Lion Hotels Corporation launched its Hello Rewards loyalty program in 2014, replacing the previous program, the R&R Club. The former program, it was determined, was not effective, was impersonal, and didn’t retain customers...Read More
Remember when the purpose of a cell phone was to make and receive phone calls? Today our phones manage our lives in ways we never imagined. A new division of GE, called Current powered by GE, is on a similar mission to transform commercial...Read More