Better Customer Experience Relies on Many Factors at GoDaddy (Part 1 of 2)

  • October 18 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

GoDaddy is probably best known as a domain name registrar. Its product suite, however, includes a full-on suite of products for small businesses including website building capabilities, email services, and marketing tools. Steven Aldrich, GoDaddy...Read More

Prudential Improves the Customer Journey

  • October 17 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Prudential Financial, Inc. is a Fortune 500 company whose subsidiaries provide insurance, investment management, and other financial products and services to both retail and institutional customers throughout the...Read More

Western Union’s Customer Loyalty Efforts are on the Money

  • October 16 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

Western Union is not only one of the world’s first telecommunications companies, it is also one of the most enduring and innovative. Founded in 1851, just over a decade after Samuel Morse patented the telegraph in the United States, Western...Read More

Delivering Great CX is a Team Effort at Trump Hotel DC (Part 2 of 2)

  • October 13 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

In Part 1, Mickael Damelincourt, managing director, Trump International Hotel Washington, D.C, discussed how he and his team create an experience that differentiates the property from other 5-star hotels. In Part 2, he talks about how he came to...Read More

Delivering Great CX is a Team Effort at Trump Hotel DC (Part 1 of 2)

  • October 12 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

Opened in September of 2016, the Trump International Hotel Washington, D.C occupies the renovated building formerly known as Old Post Office Pavilion, and historically as the Old Post Office and Clock Tower. Mickael Damelincourt, managing director...Read More

Customer Engagement Helps Grow Professional Indoor Lacrosse

  • October 11 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

The National Lacrosse League (NLL) was established in 1986 as the Eagle Pro Box Lacrosse League, later becoming the Major Indoor Lacrosse League. In 1998, it was restructured and renamed the National Lacrosse League.   Indoor lacrosse or...Read More

How Humana is Expanding Its Data Analytics Capabilities and Digital Strategies to Deliver a Better Customer Experience

  • October 10 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

From walking in the customer’s shoes to empowering frontline agents, Humana is rolling out customer experience innovations based on consumer input, expanding its data analysis expertise, implementing personalization and artificial...Read More

How Ally Bank Put Customers First Right From the Start

  • October 09 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

It seemed like the very worst time to start a bank. At the end of 2008, the worst financial crisis since the Great Depression had befallen the United States, and most of the rest of the world as well. In addition to the hundreds of bank failures...Read More

Stressing the Fundamentals Helps Red Lion Succeed

  • October 06 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

In 2014, Red Lion Hotels Corporation launched its Hello Rewards loyalty program in 2014, replacing the previous program, the R&R Club. The former program, it was determined, was not effective, was impersonal, and didn’t retain customers...Read More

Reinventing the Customer Relationship Improves the Journey for Current, Powered by GE

  • October 05 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Remember when the purpose of a cell phone was to make and receive phone calls? Today our phones manage our lives in ways we never imagined. A new division of GE, called Current powered by GE, is on a similar mission to transform commercial...Read More

Displaying results 1-10 (of 512)
 |<  < 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10  >  >| 
ad
ad

THE LOYALTY PULSE SURVEY

VIEW ALL
Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?