The Sub Sandwich and the Emotional Connection: Jersey Mike’s Q&A Part I

  • March 20 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

Managing a franchised restaurant brand is no small task. You have to keep a consistency of brand and a consistency in culture across many locations owned by different people. Keeping the franchisees, the employees, and the consumers engaged is a...Read More

MarchBeyond the Flowers and Chocolates of 1-800-FLOWERS.COM, Inc., Part II

  • March 19 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

This is the second installment of our talk with Steve Druckman, President of the Midwest Gourmet Food Group at 1-800-FLOWERS.COM, Inc.. For Part I, click here.  How do you decide what works and what doesn’t work in regard to...Read More

Joseph Beth’s New CEO Plans to Utilize Technology to Improve Customer Experience

  • March 14 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

Since the advent of the digital revolution, companies and industries have continued to change at an unprecedented rate. Things most industries took for granted, such as a tangible product, have rapidly become a thing of the past.   As...Read More

Beyond the Flowers and Chocolates of 1-800-FLOWERS.COM, Inc.

  • March 11 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

With Valentine’s Day being one of the biggest business days for retailers around the world, many companies have come to implement strategies to maximize profit. While some businesses may be more relevant than others, almost every company in...Read More

Joseph Beth’s New CEO Shares His Plan for Improved Customer Experience (Part II)

  • March 06 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

This is the second installment of our interview with Adam Miller, CEO of Joseph Beth Bookstores. For Part I, click here.     How do you think your customers are changing? Or how are customers in retail changing in general?  ...Read More

Jersey Mike’s Enlists UberEATS: Q&A Part II

  • March 04 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

This is the second installment of our conversation with Scott Scherer, Chief Information Officer of Jersey Mike’s Subs. You can read Part I here.  How did the partnership with UberEATS come about and how has it benefited Jersey Mikes? ...Read More

The Wyndham Rewards Evolution Part II

  • February 27 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

This is the second installment of Loyalty360’s interview with Eliot Hamlisch, Senior Vice President of Global Loyalty and Partnerships at Wyndham Hotels & Resorts.  You can read Part I here.  Are these new redemption options...Read More

The Wyndham Rewards Evolution Part I

  • February 27 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

Making major changes to a loyalty program is sometimes necessary, but it’s always a challenge. It can be make-or-break. If you’re listening to your customers, you may find that they have needs and desires that aren’t currently...Read More

Jersey Mike’s Innovates from Within: Q&A Part I

  • February 26 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

The fast, casual restaurant industry has grown considerably in the 21st century. Busy folks now enjoy a plethora of options for their lunch breaks, and accordingly, the competition between restaurants intensifies. To survive, a restaurant brand...Read More

Joseph Beth’s New CEO Shares His Plan for Improved Customer Experience

  • February 25 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

The digital revolution has had a profound effect on a variety of industries, but it has affected some more than others. As tangible products rapidly turn digital, many industries are finding themselves in the midst of a crisis of identify. Perhaps...Read More

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