Executive Perspectives: Listening to Your Customers Part 2

  • July 19 2018
  • Resource: Research And Reports

In last year’s Executive Perspectives Report called Listening to Your Customers, we reported on the responses CMOs, marketing, and operations executives gave to the following question: “What are the biggest benefits you receive and...Read More

Executive Perspectives: Disruption

  • June 28 2018
  • Resource: Research And Reports

Anyone familiar with Moore’s Law—that, essentially, computing power doubles approximately every two years knows that the acceleration of technology is only getting faster as time goes on. Disruption seems to be following this same...Read More

Advancement Of Loyalty And Personalization: Unlock Competitive Advantage from Your Existing Systems

  • June 20 2018
  • Resource: Research And Reports
  • The 89 Degrees Team

Conventional wisdom says business success requires steep investment in new customer acquisition. This is based in part on the reality that acquiring a new customer typically costs five times what it takes to keep an existing customer. The most...Read More

Building a Customer-First Retail Future

  • June 12 2018
  • Resource: Research And Reports
  • The Aimia Team

The pace and scale of change ripping through the retail landscape represent a considerable opportunity for those tasked with readying their organisations for a profitable future in retail. There are multiple sources of complexity to contend with...Read More

B2B Loyalty & Engagement Programs - Do They Really Work?

  • June 07 2018
  • Resource: Research And Reports

Gaining customer loyalty is absolutely crucial for B2B marketers. It helps to gain referrals and to create new cross-sell and up-sell opportunities. However, today it seems that they prioritize acquisition over retention. Most B2B marketers need...Read More

Executive Perspectives: The Changing Nature of Customers, Pt. 2

  • May 11 2018
  • Resource: Research And Reports

The topic of changing customers has been a hot topic in marketing since, well, the beginning of marketing. Predicting and adapting to changes in the consumer is among the most vital skills a marketer can possess, yet in our discusssions with...Read More

Questions that Every Marketer Should be Asking about Data Protection, GDPR, and Customer Loyalty

  • May 08 2018
  • Resource: Research And Reports
  • Jim Panagas

Let’s face it. Data Protection has suddenly become a major issue all around the globe. In the United States, we all hate having to spend the first 30 minutes of our business day deleting dozens of emails from our business in-box that we...Read More

Build a Loyalty Program That Actually Creates Loyalty

  • May 03 2018
  • Resource: Research And Reports
  • Jeff Caplan

Loyalty programs are everywhere. According to a recent Accenture survey, consumers have more than 3.3 billion loyalty program memberships in the United States, which works out to 29 programs per household. Industry statistics also suggest loyalty...Read More

Insider’s Guide to Marketing Your Restaurant on Social Media

  • April 23 2018
  • Resource: Research And Reports

Social media can truly move the needle on restaurant success. According to a Harvard Business Review Research Report¹ by Michael Luca, for restaurants, a one-star increase in Yelp rating leads to a 5-9 percent increase in revenue. A report...Read More

From Haters to Lovers–How RAC Grew Its Facebook Audience by Over 500% through Monitoring, Measuring, and Monetizing Social Media

  • April 16 2018
  • Resource: Research And Reports

Social media is often viewed through a skeptical lens by loyalty marketers, who sometimes don’t grasp the potential impact it could have on their respective customer bases. In this day and age, though, social media’s power and...Read More

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