DFW Airport Aims to Transform the Individual Customer Experience

  • January 17 2018
  • Resource: Daily News
  • Jim Tierney, Loyalty360

DFW (Dallas/Fort Worth International) Airport was recently recognized as the top large airport in North America, ahead of others such as Hartsfield-Jackson International Airport in Atlanta and Denver International Airport. The recognition came...Read More

McMillon Carries Tradition of Customer, Employee Engagement at Walmart

  • January 17 2018
  • Resource: Daily News
  • Mark Johnson, Loyalty360

Walmart CEO Doug McMillon was a teenager when his family moved to Bentonville, AK−which is where Sam Walton opened the company’s first store in 1962. McMillon knew Walton and briefly worked with him before the latter died in 1992...Read More

Data-Driven Path Can Boost C-store Customer Engagement, Customer Loyalty

  • January 17 2018
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Officials at Paytronix believe that a data-driven model can help boost c-store customer engagement and customer loyalty. Loyalty360 talked to Jeff Hoover, C-Store Data Strategist, Paytronix, to learn more about how c-stores can enhance long-term...Read More

Why Cultivating Customer Loyalty Is More Important Than Ever

  • January 16 2018
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Given all the heightened consumer expectations and, along with those, attendant power, brand officials realize the race for long-term customer loyalty is on and it’s a marathon, not a sprint. Loyalty360 talked to Michelle Wildenauer, Senior...Read More

Technology Drives Memorable Customer Experience at Domino’s

  • January 16 2018
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Domino’s Pizza, a global leader in pizza delivery and digital ordering platforms, might consider itself a technology company. It has enhanced its online ordering capabilities in recent years, along with other key technological maneuvers, and...Read More

Wells Fargo CEO Calls 2017 Transformational, Eyes Elevated Customer Experience

  • January 16 2018
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Sloan referred to an “evolution” that includes new ways to more efficiently serve Wells Fargo customers and create a better customer experience. Included in an elevated customer experience are investments in innovation, streamlining...Read More

Choice Hotels Listens to Loyalty Program Members And Enhances Customer Experience

  • January 15 2018
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Listening to customers is the best way to create and retain loyal customers. At Choice Hotels, this practice is commonplace en route to delivering a memorable customer experience. Through a new program with delivery.com, an on-demand marketplace...Read More

Will Shop Your Way Loyalty Program Instill Necessary Brand Trust to Save Sears?

  • January 15 2018
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Five days ago, officials at Sears Holdings announced plans to enhance liquidity and accelerate a return to profitability amid ongoing fiscal challenges (its third-quarter sales of $3.7 billion were far less than the $5 billion for the same period...Read More

How to Decrease Churn and Increase Brand Loyalty Using Customer Journey Analytics

  • January 15 2018
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer churn is a common term in the loyalty industry, yet often misunderstood. Customer churn poses a significant threat to a company’s customer list and loyalty marketers should focus on customer retention as much as possible...Read More

Pizza Hut Customer Experience to Include Delivery Via Autonomous Vehicles in the Future

  • January 12 2018
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Pizza Hut has been a driving force in redefining the pizza delivery category. Now, the company’s future delivery plans involve autonomous vehicles. This week, Toyota, the world's top automaker, and Pizza Hut, which serves and delivers...Read More

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