Loyalty360 Reads: April 20th, 2018

  • April 20 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.  It’s a Rough Day to Be… Tokyo Joe’s. The Colorado-based fast-casual chain posted a sign on the restroom door of one of its Denver restaurants...Read More

Fandango’s Rewards Program Is This Summer’s Biggest Hit

  • April 20 2018
  • Resource: Daily News
  • Chris Brosey, Loyalty360

With frequency and engagement being the two biggest obstacles for brands in the movie industry, Fandango released its new rewards program this week to tackle both ahead of this summer’s movie releases. The Fandango VIP+ rewards program is...Read More

Loyalty360 Reads: April 19th, 2018

  • April 19 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.  It’s a Rough Day to Be… Sun Country Airlines. The Minneapolis-based discount airline, which built its brand around flying passengers from northern...Read More

Amazon Shuttering Whole Foods Rewards Program, Instead Rewarding Shoppers Through Amazon Prime

  • April 19 2018
  • Resource: Daily News
  • Skip Tate, Loyalty360

Well, that didn’t take long. Seven months after acquiring Whole Foods, Amazon announced this week it was discontinuing the natural grocer’s reward program, which was in existence for a little more than a year. In an email to the...Read More

SweeTARTS Just Got Sweeter with HelloWorld

  • April 19 2018
  • Resource: Daily News
  • Chris Brosey, Loyaly360

This week, to celebrate the launch of its new SweeTARTS gummies, Nestlé is inviting consumers to show off their passions for a chance to win $10,000 or over a hundred sweepstakes prizes, including $75 gift codes from Best Buy, Amazon, and Visa...Read More

Loyalty360 Reads: April 18th, 2018

  • April 18 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.  1Hotel Brand Gets Down to Earth with New Environmentally Friendly Effort Luxury hotel brand 1Hotel is pushing this weekend’s Earth Day celebration to a daily...Read More

PwC Survey Finds Employees, Not Technology, are the Key to CX Success

  • April 18 2018
  • Resource: Daily News

AI? Chatbots? IoT? Alexa? Forget about them.   According to a survey from PricewaterhouseCooper, if a company wants to improve its customer experience, it needs to enhance its human experience.   Three-quarters of the 15,000...Read More

New Survey Finds Users Confused by Hotel, Airline, Credit Card Reward Points

  • April 18 2018
  • Resource: Daily News

Confused by your hotel or credit card rewards points? Even more confused by your airline frequent flyer points?   You’re not alone.   A study released earlier this week by NextAdvisors found that 54 percent of the 2,317...Read More

Loyalty360 Reads: April 17th, 2018

  • April 17 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.  Adidas Creates 30,000 Personalized Videos of Boston Marathon Runners For the last 30 years, Adidas has been the primary sponsor of the Boston Marathon, and to...Read More

Lenati and ProKarma Merge

  • April 17 2018
  • Resource: Daily News
  • Chris Brosey, Loyalty360

ProKarma, a global IT solutions company, today announced a definitive merger agreement with Lenati, the Seattle-based customer experience strategy consultancy. Managing partner, Kris Klein, sat down with Loyalty360 to discuss the merger.  ...Read More

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