The call for entries for the 2018 Loyalty360 Customer Awards is officially open! 

Entry is open to any brand with a defined customer journey strategy. Vendors and partners may submit on behalf of their brand clients but are required to submit contact information for their client and – should the client be named a finalist – are required to have representation from the brand client company participate in the final judging process and ceremony. 

Categories

Awareness & Acquisition

Brand Collaboration

Brand Messaging & Communication

Customer Centric Culture

Customer Experience & Engagement

Customer Insights

Employee Impact

Experience & Design Innovation

Loyalty & Advocacy


Finalists and Winners 

Four finalists will be named this summer for each of the individual awards categories. To complete the judging process, the finalists will be invited to the 2018 Customer Expo, where each brand will make a short presentation of their entry to the audience. 

 

Important Dates

Early bird entry deadline: June 30th

Entry deadline: August 15st

Finalists announced: September 2018

Finalist presentations & award ceremony: October 25th during Customer Expo 2018, in Nashville, TN

 

To learn more & to submit, please visit https://customerawards.org/



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Congratulations to the finalists of the 2017 Loyalty360 Customer Awards! The awards recognize brands that are truly working to build stronger and deeper relationships with their customers. These categories represent a key tenet of a brand’s interactions with its customers. Winners were recognized at a ceremony during Loyalty360’s Customer Expo, held November 6-8 at the Sheraton Music City in Nashville, TN. The winners are as follows:

Operational Excellence
Platinum - Overstock.com
Gold - Ryder System
Silver - Caesars Entertainment
Bronze - Choice Hotels
 


Organizational Commitment
Platinum - Sberbank
Gold - Caesars Entertainment
Silver - Dell Technologies
 


Customer Insights
Platinum - AARP
Gold - Wyndham
Silver - Ryder System
Bronze - Global Hotel Alliance
 


Customer Experience & Engagement
Platinum - Royal Bank of Canada
Gold - Best Western
Silver - Ryder System
Bronze - CIBC
 


Awareness & Acquisition
Platinum - MGM Resorts International
Gold - Choice Hotels
Silver - Nissan Motor Acceptance Corporation (NMAC)
Bronze - RLH Corporation
 


Loyalty & Advocacy
Platinum - Domino's
Gold - Caesars Entertainment
Silver - Best Western
Bronze - Royal Bank of Canada
 


360-Degree Award (Brand)
Platinum
- Caesars Entertainment
Gold - Best Western
Silver - Ryder
Bronze - Choice Hotels

360-Degree Award (Vendor)
Platinum - Epsilon
Gold - Bond Brand Loyalty
Silver - Synchrony Financial 

Loyalty360 Honors

Customer Service Innovation - Royal Bank of Canada
Sales Innovation - Nissan & Infiniti
Operational Innovation - Caesars Entertainment
New Product or Service Innovation - MGM Resorts International
Executive of the Year - Jeff Sopko, President, Baesman
Company of the Year - Caesars Entertainment

 

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