The Challenge in Mapping CX Careers

Shelly Chandler , Confirmit | December 12 2017

Editor’s Note: This is part of an ongoing series from Confirmit. To read previous entries, click here.  Customer Experience (CX) careers are a hot topic, in part because they are.

READ MORE

5 Key factors for a successful restaurant loyalty program

Kevin Murphy , Epsilon | December 11 2017

Loyalty is more than a marketing program   Loyalty should be viewed as the journey to growing and retaining your customers through a mutually valuable relationship. Loyalty is not a points.

READ MORE

Entry-Level Roles in CX—How Do You Break In?

Shelly Chandler , Confirmit | December 08 2017

Editor’s Note: This is part of an ongoing series from Confirmit. To read previous entries, click here. Choosing a career in customer experience (CX) is not for those uncomfortable with gray.

READ MORE

Hiring, developing the best loyalty marketing talent

Christine Hoffman , The Lacek Group | December 08 2017

As the talent chief at a digital and data-savvy customer engagement agency, I’m often asked about modern marketers’ hiring and development practices — especially how they differ.

READ MORE

Careers in Customer Experience: Demonstrating Results

Shelly Chandler , Confirmit | December 07 2017

Editor’s Note: This is part of an ongoing series from Confirmit.  As a Customer Experience professional, do you find yourself struggling to show real results and tangible business.

READ MORE

What to Look for in a Gift / Loyalty and Rewards Partner

Richard Combs, Senior Director, Solution Consulting , Heartland Commerce | December 07 2017

You’ve decided that you want to offer gift cards. What qualities and capabilities should you look for in a gift and rewards partner? As you begin your search for a program and a partner, be.

READ MORE

Power Up your Promotions – The Amplification Toolbox

The Snipp Team , Snipp | December 06 2017

The marketing world has seen a sea change in tactics and technologies, and campaigns often strive to incorporate these innovations in order to ‘wow’ a digitally blasé consumer base. But.

READ MORE

Time to level-up your customer experience

Jade McFarland , HTK Limited | December 06 2017

These days, delivering engaging experiences is essential to sustaining competitive advantage and earning lasting loyalty. But many brands find themselves struggling to keep up with rising consumer.

READ MORE

Expert’s Guide to Marketing your Gift / Rewards Cards

Richard Combs, Senior Director, Solution Consulting , Heartland Commerce | December 05 2017

Marketing and promoting your gift card program is critical to its success. Whatever your primary line of business: restaurant, retail, service, or other business, most customers won't think of.

READ MORE