Early in 2024, Kroger ended its self-checkout-only experiment in Dallas. Other stores, like Target and Dollar General, have also adjusted their self-checkout procedures. According to a July 2024 report from NBC News, Five Below is eliminating self-checkout altogether in “high risk” locations. Certain retailers that embraced scan-and-go mobile app options—notably, during COVID—dialed back the service after the pandemic, pointing to an increase in theft as the reason for discontinuation.
The customer....