A well-designed loyalty program is much more than a gimmick; it’s a tool that has the potential to bring a company to the next level in terms of profitability, engagement, and relevance. This is the aim of Pizza Inn, a chain of establishments looking to break into nationwide success partially through the development of its new mobile-integrated loyalty program, simply called Pizza Inn Rewards.
Powered by Punchh, the program seeks to reward the chain’s most loyal customers with incentives for repeat business. Leveraging the continued growth of the mobile space, the program is entirely contained within the Pizza Inn app, engaging users with the convenience and seamless experience often lost with the use of traditional loyalty cards.
"Consumers expect to engage with their favorite restaurant brand across any channel any time for loyalty, ordering, and other interactions", said Shyam Rao, CEO, Punchh. "Using the Punchh-powered Pizza Inn Rewards program, we look forward to helping Pizza Inn engage loyal customers, transform them into brand advocates, and attract the next generation of new customers that will drive sales."
Once enrolled in the program, members simply earn points for eating with the brand. After eight qualifying visits, the guest will earn either a free adult buffet or large 3-topping pizza. In addition to the program, the brand’s newly founded mobile presence also includes social media sharing and the ability to rate the Pizza Inn experience, giving the company access to vital consumer feedback that can be leveraged for future improvements.
"The Pizza Inn Rewards program is another way for us to reward our most loyal guests," said Bob Bafundo, president of Pizza Inn, Inc. "We have so many enthusiastic fans who dine with us multiple times a week and our new rewards program will allow us to show our appreciation. Just like the new tagline and logo update, the rewards program will play a significant role in attracting the next generation of Pizza Inn fans."