As an online retailer of indoor and outdoor furniture, home furnishings, and décor, Hayneedle looks to move the needle with the customer in mind. Seizing the massive opportunity with mobile engagement, officials at Hayneedle are focusing on mobile design and experience to attract and retain more customers.
Loyalty360 talked to Jeremy Podliska, VP of Marketing at Hayneedle, about this strategy.
How have your customers changed in recent years and how have you adapted to those changes?
Podliska: We continue to see steady....