Productivity and enhanced employee engagement among small/medium businesses (SME) can significantly boost the overall customer experience, according to a new survey from Jabra.
Between one-third and two-thirds of all small/medium businesses (SME) will either add unified communications (UC) or replace existing systems with UC within the next two years, according to the recent survey. What’s more, nearly half of the officials for all SMEs believes that having a headset to allow employees to stay hands free while on calls is vitally....