Justin has over 15 years of management consulting and business development experience specializing in customer-led organic growth, with a particular focus on loyalty strategy & design, partnerships strategy and customer-centric transformation.
Justin is a Certified Loyalty Marketing ProfessionalTM and is a Principal Strategist at Bond Brand Loyalty. Throughout his career he has helped numerous large multi-national, multi-brand organizations educate executives on emerging loyalty & partnership trends and best practices, derive actionable insights from human-centered intelligence, identify and prioritize innovative growth opportunities, define and articulate future-proof strategies, design end-to-end loyalty programs and customer experiences, quantify incrementality and financial value pools, and align cross-functional stakeholders on critical decisions to catalyze large-scale transformation.
His industry experience spans retail (apparel, beauty, QSR), mobility (airlines, rail, fuel), hospitality (hotels, restaurants), telecom, financial services, technology, healthcare & life sciences, CPG, lottery & gaming, and the public sector.