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Balancing New Platforms and a Consistent Customer Experience at Daimler Financial Services Mexico

  • May 30 2017
  • Resource: Leaders in Customer Loyalty

Daimler Financial Services Mexico is part of the Daimler Financial Services Group, headquartered in Stuttgart, Germany. Supporting the Daimler brands of Mercedes-Benz, Freightliner, and smart, Daimler Financial Services offers a variety of...Read More

Walgreens Boots Alliance Improve CX by Focusing on Digital Transformation

  • May 29 2017
  • Resource: DailyNews

Formed in 2014, Walgreens Boots Alliance brought together two of the world’s most storied pharmaceutical retailers. Boots, a fixture on the high streets of the U.K., had previously merged with Swiss pharmaceutical supplier Alliance UniChem...Read More

SAP Stays Agile with Startup Spirit to Magnify Customer Engagement

  • May 29 2017
  • Resource: DailyNews

During a question-and-answer session during the recent SAPPHIRENOW | ASUG Annual Conference in Orlando, Dr. Hasso Plattner, a German businessman and co-founder of SAP SE software company, was asked how he helps keep SAP agile with an ongoing...Read More

Advancing Customer Experience with Technology at Celebrity Cruises

  • May 26 2017
  • Resource: Leaders in Customer Loyalty

Celebrity Cruises, the premium cruise line that is part of Royal Caribbean Cruises Ltd., understands the importance of personalization. Across its fleet of more than a dozen ships, passengers are pampered and provided with best customer journey in...Read More

Knowing the Customer Makes for a Smooth Customer Journey for Avis Budget Group

  • May 24 2017
  • Resource: Leaders in Customer Loyalty

Avis Budget Group is a leading global provider of vehicle rental services.  Competing brands in their vertical pose challenges of course, but so do organizations like Uber and online travel agencies.   Regina Mylan, Vice President...Read More

SAP Data Network Unlocks the True Value of Data and Drives Brand Loyalty

  • May 23 2017
  • Resource: DailyNews

Unlocking value in a brand’s customer data is the overarching objective of the recently launched SAP Data Network. Revealing the potential of data, and using it to create drivers for innovative business models and growth, is the network...Read More

Customer Experience Puts Patience First for AstraZeneca

  • May 23 2017
  • Resource: Leaders in Customer Loyalty

Change is a constant in the pharmaceutical industry, a concept John McCarthy, VP global digital for AstraZeneca understands well, particularly in his position.   “I think my role has evolved considerably in the last four or five years...Read More

SAP SE and Ariana Huffington’s Thrive Won’t Rest Until Employees Do

  • May 22 2017
  • Resource: DailyNews

“I launched The Huffington Post in 2005 and then two years later I collapsed from burnout, exhaustion, and sleep deprivation,” Ariana Huffington told attendees at the recent SAP conference in Orlando, Florida.    It was in...Read More

Marketing Jargon Aside, TIAA Rebrands with Positive Results

  • May 22 2017
  • Resource: Leaders in Customer Loyalty

TIAA, formerly known as TIAA-CREF, began as a vehicle for funding the retirement of education professionals. Today it serves that sector as well as those working in culture, healthcare, and research. Several years ago, it launched a rebranding...Read More

Listening to Consumers Provided a Stable Customer Experience for Prudential

  • May 16 2017
  • Resource: Leaders in Customer Loyalty

Prudential is an iconic American brand with its Rock of Gibraltar logo and tagline “bring your challenges.” Founded in 1875, the company and its subsidiaries provide insurance, investment management, and a multitude of...Read More

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