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Howdy, Partner! Synchrony Financial Teams Up with Brands to Create Great CX

  • September 12 2017
  • Resource: Leaders in Customer Loyalty

Partnering with brands like GAP, Lowe’s, PayPal, Cathay Pacific Airlines, and dozens more, Synchrony Financial, through its Retail Card division, offers credit card and loyalty program management services. The goal is to integrate with the...Read More

GE Explores the Technical Side of the Customer Journey

  • September 05 2017
  • Resource: Leaders in Customer Loyalty

While having interests in a variety of industries, some of GE’s efforts are more widely recognized than others. GE Power’s Industrial Solutions business, for example, operates in the background some would say, providing electrical...Read More

Stepping Away from the Pack Leads to a Better Customer Journey for Red Robin

  • August 29 2017
  • Resource: Leaders in Customer Loyalty

Red Robin, the iconic casual dining restaurant chain known for its wide variety of gourmet burgers, got its start in Seattle in 1969 as Sam’s Tavern. Owner Sam, who also sang in a barbershop quartet, was so enamored with the song "When...Read More

Choosing the Right Technology the Key to Victory for Finish Line

  • August 18 2017
  • Resource: Leaders in Customer Loyalty

“You can easily get caught up in all these new tech start-ups firms,” says Danielle Quatrochi SVP of customer experience & innovation, Finish Line, “but they don’t all vet out to provide the great customer experience...Read More

Customer Experience Moves Across Channels with Regions Bank

  • August 17 2017
  • Resource: Leaders in Customer Loyalty

“Banking kind of has this 80/20 rule,” says Regions’ Customer Experience SVP Matt Brunsman, e-business Customer Experience & Strategy Director, Regions Bank. “Eighty percent of the lead generation, the prospecting...Read More

Entertainment Leverages Digital Product to Expand Customer Loyalty

  • August 15 2017
  • Resource: Leaders in Customer Loyalty

Since 1962, Entertainment has been helping businesses grow by providing its consumers with savings programs. A leader in the field, the company boasts the largest and most-trusted merchant savings network in North America. That means Entertainment...Read More

Tealium Specializes in Customer Data Orchestration to Drive Brand Loyalty

  • August 15 2017
  • Resource: DailyNews

Adam Corey, vice president of marketing, Tealium, talked to Loyalty360 about how his company helps brands and the importance of gaining a holistic view of the customer. Founded in 2008 in San Diego, Tealium is the leader in real-time customer...Read More

Simplicity Makes for a Better Customer Journey at Edible Arrangements

  • August 04 2017
  • Resource: Leaders in Customer Loyalty

Edible Arrangements grew out of founder Tariq Farid’s experience working in his family’s flower shop. In a small corner of that shop, Farid began exploring the concept of delivering fresh fruit in floral-style arrangements. Banks were...Read More

Lids Leverages Mobile in Relaunch of Loyalty Program

  • August 01 2017
  • Resource: Leaders in Customer Loyalty

The challenge for many brands in this day and age is creating simplicity and value for the member and access is a great way to do that. Several brands use arcane language, processes, and complexity to create value yet they are actually doing the...Read More

For CenturyLink, Metrics Make the Difference for Improved CX

  • July 27 2017
  • Resource: Leaders in Customer Loyalty

Headquartered in Monroe, Louisiana, CenturyLink provides communications and data services to homes, businesses, government, and wholesale customers in 37 states. The company operates as a local exchange carrier and Internet service provider in the...Read More

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