Ruby Tuesday is in a tough position and company officials hope to turn things around with a “relentless” focus on improving the customer experience.
During Monday’s fourth-quarter earnings call, Ruby Tuesday CEO Jim Hyatt discussed at length the problems the company faces with enhancing the guest experience foremost among them.
“Having now been a part of our Senior Leadership Team since April, I’ve spent a great deal of time at our restaurants with our team members and managers to determine the best plan....