The latest news in the world of customer experience and customer loyalty.
What’s Worse Than Long Airport Security Lines or Being Stuck in Traffic?
How much do people dislike poor technical service support? Well, according to the Customer and Product Experience 360 (CPX 360) Survey by iQor, more than three-quarters (77 percent) of consumers claim having to repeat information three times for customer support agents is more frustrating than going through long security lines at the airport. That is quite a dislike! According to....