Great Expectations might be the 13th novel from legendary writer Charles Dickens, but great expectations also play a major role for consumers and their view of a seamless digital customer experience.
The digital transformation of businesses significantly impacts customer loyalty, according to Stellar Loyalty CEO Kevin Nix.
But a new survey from PagerDuty reveals that, although IT professionals (e.g. developers, DevOps and IT operations teams) feel confident in their IT organization’s ability to deliver seamless digital....