One of the best parts of Customer Expo is listening to brand leaders from differing verticals come together to discuss the loyalty and CX topics that matter in all industries. Customer Expo 2019 will feature David Loflin, Manager of CX Loyalty for Ford, Emily Mikus, Director of Loyalty and Shopper Marketing for GIANT Food Stores, and Ivy Inniger, Senior Director CRM & Loyalty Marketing for Optical Brands for Luxottica, gathered to discuss the challenges and opportunities in adopting a customer-centric culture.
The need for....