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Webinar: To be presented on October 9 @ 1pm ET
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For brands and other organizations to achieve a higher level of customer loyalty, they first need to know what loyalty, as a concept, means. Does it mean repeat business? Positive reviews? Or something else entirely? Without comprehending loyalty, brands won’t reap the benefits of establishing it.
In a recent study on the state of loyalty programs rewards conducted by Loyalty360, nearly 77 percent of respondents said that their programs drive measurable results. So, brands have good reason to think that loyalty is important but operating with a strong definition of loyalty in hand will only improve the processes that surround those programs.
Join Loyalty360 and Baesman Insights & Marketing as we dive into the topic of “loyalty defined” in our next Loyalty360 Executive Perspectives Webinar. During the webinar, responses collected from leading brands in the customer loyalty space, as detailed in Loyalty360's Executive Perspectives Report, will be shared. All attendees will receive a copy of the report following the webinar, as well as a recording of the webinar that will be available for a limited time.
Jeff Sopko, President, Baesman
Jeff Sopko co-founder and President, Baesman Insights & Marketing, has established himself within technology and agency ecosystems as both a visionary leader and growth advisor. Jeff’s career is highlighted by his extensive work with entrepreneurs and rapidly growing companies in the SaaS, technology, consulting, and big data agency space.
Through Jeff’s leadership Baesman Insights & Marketing has established itself as a highly responsive, yet boutique provider of fact-based marketing strategy and execution services for the retail, fashion and home services brands.
Prior to founding the Baesman agency Jeff served as a senior executive and advisor to companies in Toronto, Ontario, Los Angeles and as CEO of eVisons.com a business and technology consultancy supporting both Fortune 1000 and dot.com brands.
Mark Johnson, CEO & CMO, Loyalty360
As CEO & CMO of Loyalty360, Mark is committed to bringing loyalty to the forefront as a critical marketing strategy. To further this goal, he has created an unbiased, market-driven clearinghouse and think tank through which users and loyalty providers can interact and collaborate with. His finger on the pulse of what’s happening in loyalty, Mark is driven to give members the expert insight and guidance they need to develop strategies and implement programs that effectively engage their customers and employees and build stronger relationships with them.
Mark has significant experience in selling, designing and administering prepaid, loyalty/CRM programs, as well as data-driven marketing communication programs. He received his start in loyalty program design while at Fifth Third Bank in Cincinnati, OH where he developed the bank’s open (merchant-based gift card) and closed (MasterCard) system stored value programs (Premiere Issue).
Following, Mark was Vice President of Product Development at Stored Value Systems. Through efforts, SVS designed the gift card mall product and wrote its first comprehensive market evaluation on loyalty. He was also responsible for the recommendation to acquire the assets of DataMark Technologies and their loyalty processing clients. At Size Technologies, Mark sold loyalty and CRM programs to Alliance Data Systems (Dynamic Value), Carlson Marketing Group (Gold Points Replacement), National Processing Company/Bank of America, Blackhawk Marketing/Safeway and First Data Resources.