I had the pleasure of sitting with our Head of Digital Engineering and one of our Solution & Data Architects. They were demoing a new AI capability that, in plain language, allows us to derive insights from 15 years of Bond Loyalty Report data. The tech is impressive, but then our Data Architect said, “the most valuable commodity in business will become employees who can formulate the right question.”
In that moment, I realized a new truth.
We’re....