Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.
Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage.
Confirmit Products/services
Confirmit Horizons – Scalable, Reliable and Stable
Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Employee Engagement and Market Research programs. It provides you with a one-stop, feature-rich solution to gain maximum value and insight from all your feedback and research projects. The comprehensive functional capabilities of Confirmit Horizons are matched by the extensive benefits the platform gives your business.
With Confirmit Horizons, you can use any single or combination of channels to gather feedback. Use the web, email, IVR, SMS, mobile, telephone, or paper to capture responses and gather them into a single system for analysis. You can create at-a-glance dashboards or in-depth customized reports and deliver them automatically; online or offline through a wide range of convenient channels.
Confirmit Voices TM: A Voice of the Customer Engagement Model
Confirmit Voices is a customer engagement model that gives you the power to listen to the Voice of the Customer, integrate it with existing data to generate powerful insight, and take action that will deliver real business change. Confirmit Voices uses multi-channel data collection that gives you the power to listen to the Voice of the Customer at every key touchpoint, and brings customer insight alive by incorporating financial and operational data, as well as rich media such as photos and video.
Powerful reporting capabilities give you the ability to analyze the data you gather and automatically generate alerts to tell you when you need to act quickly, saving at-risk customers and driving positive word of mouth. You can easily share information with the people who need it so the insight you gather not only drives short-term, tactical change, but also aids strategic planning that ultimately delivers ROI.
Employee Engagement
An engaged workforce is at the heart of an engaged customer base. Engaging your workforce is about more than retaining employees and reducing costs. You can drive smarter investments, boost customer loyalty, and increase revenue by understanding what makes employees tick—and by harnessing their insights about your customers.
Confirmit enables you to build a Voice of the Employee program that delivers real, actionable insight and understand how your employees drive customer engagement at every point of the business. You can create a program that meets your company's needs, using whatever engagement methodology works for you, and integrate data from employee feedback surveys with other business and employee information to create a 360 degree view of your employees.
Confirmit Professional Services and Consulting
Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade. We help you measure the Voice of the Customer, identify the key drivers of satisfaction and loyalty, analyze how well your enterprise is performing, and pinpoint improvement opportunities in your people, systems and processes to enhance the customer experience.
Our consultants can help with program set up, survey design, reporting, data analysis, action management, periodic program review, and more, to ensure you get the most from your investment in Confirmit. Our core service programs include:
- Voice of the Customer Program Management addressing all touchpoints throughout the customer lifecycle: prospects, new customers, existing customers (relationship surveys and transaction surveys), and former customers.
- Voice of the Employee / Voice of the Partner Program Management to optimize relationships with key stakeholders and learn the key drivers of retention and commitment.