[Podcast] Loyalty Management Series: When Twice Is Not As Nice – CRM and Loyalty Program Disconnects
  1. CX (Customer Experience)
  2. Loyalty / Rewards Programs
LISTEN TO THIS ARTICLE
0:00 / 0:00

I can’t think of a single time in my career when an executive has thought it a great idea to do something twice just for the fun of it. Investing twice, building twice, recruiting twice are not ideas that typically result in career glory....

Join Now
Membership and Pricing

TRENDING

VIEW ALL

Videos and podcasts

VIEW ALL
Navigating Togetherness in a Post-Covid World
podcast

Leaders in Customer Loyalty: Brand Stories | Circle K is Rewarding its Loyalty Members One Visit at a Time

September 03,2026

Play Image

Leaders in Customer Loyalty: Brand Stories | How Journeys Keeps Customers Engaged Across Fast-Moving Trends

August 20,2026

Play Image

Leaders in Customer Loyalty: Brand Stories | RBC’s Loyalty Program is a Broad Value Proposition for All Canadians

August 13,2026

Membership and Pricing

WEBINARS

View All
The Loyalty Shift: Five Trends Redefining What It Takes to Win
The Loyalty Shift: Five Trends Redefining What It Takes to Win
Beyond Rewards: How Strategic Partnerships Are Reshaping Customer Loyalty
Beyond Rewards: How Strategic Partnerships Are Reshaping Customer Loyalty
Loyalty as a Growth Engine in the AI Era
Loyalty as a Growth Engine in the AI Era

Industry News

View All
Loyalty360 Announces 2026 Customer Loyalty Readiness Benchmarks and Industry Leaders
Sep 08, 2026
Preparing your platform for agentic commerce: How to authenticate AI buying agents vs. synthetic bots
Sep 08, 2026
Restaurants led all industries in job growth in August
Sep 08, 2026
Amy Ellis Durini returns to KFC Global as chief brand officer
Sep 08, 2026