Many marketers talk about customer-centricity, but execution of this critical concept can be the difference between failure and success and directly impact brand loyalty.
“Understanding what your customers are saying is and always has been very important,” David Hazeltine, Director, Demand Generation, Pointillist told attendees during Thursday’s Loyalty360 webinar titled, “Retention Is The Key To True Customer Centricity: Start Driving Insight Rich Customer Interactions Today.” The webinar was presented by....