Virtual Incentives

“In 2013 we made the change from physical cards to an online e-gift card platform. This has not only allowed instant gratification of our customers and frankly a better user experience, it has also cut down on the support calls concerning the delivery of rewards. My staff spent an exorbitant amount of time tracking our rewards and ensuring delivery for individual customers, the ability to issue a reward instantly and confirm delivery cannot be understated. Because of this transition our service staff has been able to focus on the issues of our clients rather than spending time tracking down the delivery status of individual cards, in turn growing out business. In short, the usability offered by the Virtual Incentives e-gift card program and the flexibility of the ordering API has allowed our incentive based business to grow exponentially.”

LOGAN DYBDAHL
Manager of Client Services for AutoHook powered by Urban Science

“Before this partnership, we were offering one type of reward. As we expanded globally and across multiple consumer and business audiences we worried that a single reward type would not be as compelling as offering our members their choice of a myriad of reward types to fit their lifestyle and needs. With Virtual Incentives, our clients are freed to spend more time turning research data into actionable insights and less time troubleshooting incentives.”

MATT THURSTON
Chief Operating Officer for icanmakeitbetter

 
“Our consumers really seem pleased with the transition as well, given the many incentive options they are offered through the GiftCard PASS and the customer service they’ve received from Virtual Incentives to assist with their incentive-related questions. Virtual Incentives has offered us greater discounts and more options with their incentive platform. It’s been a time-saver overall. Before, we handled all of the tech and customer support related to incentive questions, which we happily passed on to Virtual Incentives. Virtual Incentives has been very accommodating to our needs, including budget, timing and variety of options. We look forward to continuing and growing our partnership with Virtual Incentives as our company and incentive needs continue to expand.”

REBECCA WHITKOW
Specialist of Digital Methods for Gongos, Inc.

“We sought a partner that was more technically advanced than our current supplier... Virtual Incentives provided us with a simple and seamless onboarding process that made for a smooth transition to their platform. Thus far, VI has exceeded expectations as it relates to the support of our management team and customers. We are very pleased with our selection of Virtual Incentives as the exclusive rewards supplier for DTE and have already begun looking at new ways to leverage their comprehensive solution to promote and support our different strategic initiatives.”   

ERIC POKRIEFKA
Manager, Customer Experience for DTE