Verint

The world’s leading organization dedicated to advancing the business of technology services, Technology Services Industry Association (TSIA) turned to Verint Enterprise Feedback Management for a robust, yet flexible, survey solution to meet a diverse set of requirements - in turn increasing completed survey responses by more than 150% while decreasing survey administration and simultaneously improving the member experience.

Using Verint Impact 360 Speech Analytics, Securitas Direct, a leading European provider of comprehensive security solutions, achieved 100% ROI in one year through its improved capacity to understand client perceptions and react in real time to enhance the customer experience.

ING Direct, an online bank with more than 1.6 million clients and $27 billion in assets, relies on Verint Impact 360 Speech Analytics to help it improve its business operations and the customer experience while saving millions of dollars.

This financial services organization saved nearly 600 accounts worth about $1.7 million in revenue in just the first three months that it used Verint Impact 360 Speech Analytics.

Introducing Verint Impact 360 Speech Analytics to its existing Impact 360 Workforce Optimization investment, DAS, a leader in the legal expenses insurance market in the UK, saved upwards of £300,000 by improving one-call resolution and re-engineering its conversion process.

This printing company is using Verint Impact 360 Workforce Optimization with Speech Analytics to refine its operations and deliver better customer service.

This travel, insurance, and road services provider uses Verint Impact 360 Speech Analytics to reveal why customers are calling and how to improve customer service, while reducing call volume.