How Financial Service Brands Can Go Contactless to Build Loyalty & Trust

With 79% of the world using contactless payments, now’s the time for Financial Services brands to explore how to build contactless loyalty.  New fintech companies had been slowly eroding the necessity of in-person interactions at banks—but the coronavirus pandemic has put a stop to them almost altogether. Customers can interact with their banks over the phone or online, but it’s harder to delight customers with these interactions. ....

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