Editor’s Note: This is part of an ongoing series from Confirmit. To read previous entries, click here.
Choosing a career in customer experience (CX) is not for those uncomfortable with gray space. You don’t always have the clear, binary results of the “big four” professions—medicine, accounting, law and engineering. You either complete the surgery successfully, balance the books, win the case or build the bridge successfully or not. Results in CX range....