Conversational Commerce: Are Brands Getting the Message?

Messaging apps have quickly evolved from a vehicle for chatting with friends and family to a channel for commerce. While these apps have been popular for giving people ability to share GIFs, messages and photos with their close circles, they have expanded into a valuable channel for brands and retailers to connect with and sell to consumers. The messaging app market has exploded in popularity, eclipsing the top 4 social networks in active users as of late 2015. This has....

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