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The Rise of the Single Brand Ecosystem in the Technology Sector

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Technology surrounds us these days both in our personal and professional lives. After all, our lives are framed by the technology we use. The all-seeing lenses, screens, and keypads sometimes know more about us than our nearest and dearest. Yet the technology landscape is fragmented, though perhaps not for long.
 
Xerox recently released a three-part study “The State of Customer Service 2015,” where six....

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