We're here to help  513.800.0360  [email protected]

Follow Loyalty360


Get Millennials to Care about Great Customer Service

On their first day of work as employees, Millennials rarely have had experience on the other side of the customer relationship, as vendors. Their primary role in the marketplace has been as customers, from the mall, to the Web… and even as college students. Indeed, one professor at a small liberal arts college told me recently that the entire faculty of his institution was required to attend a customer service seminar led by an alumnus who is a retail entrepreneur, with the goal of teaching professors to treat everyone, students....

Log in with your Loyalty Management subscription or Loyalty360 member credentials to access this Loyalty Management article.
Loyalty360 members can access a variety of member-only content including Loyalty360 In-Depth Exclusives, Analyst Briefs, all Loyalty Management articles, Hundreds of On-Demand Webinars and more.

Recent Content

Comments 0 comments

Join Loyalty360
  • Loyalty360 Membership:
  • Access Complete Content
  • Company Member Page
  • Free Online Account:
  • Read Full Articles Join Discussions
  • And Much More
  • Learn More
Top Post
subscribe newsletter
Sign up for our email newsletter to stay up to date on loyalty marketing news, insights, events and more!
The Lyalty Pulse View All
Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?