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Consistent Communication Triggers Customer Engagement at Preferred Hotels

l360Insider

When it comes to customer engagement, Preferred Hotels officials believe they have a firm grip, constantly monitoring feedback to ensure consistent, ongoing communications.
 
Loyalty360 spoke with Michelle Woodley, executive vice president, Preferred Hotels & Resorts, to learn more about the company’s view on customer engagement, mobile, and social.
 
How does PH view....

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