Enterprise Customer-Centricity From The Inside-Out: Gauging The Impact of Emotion-Based Employee Ambassadorship Behavior Drivers

As reported on the front page of a recent issue of USA Today, a key finding of the 2015 Spherion Emerging Workforce Study (Spherion/Harris) was that 93% of the execs of U.S. companies surveyed believe their employees are important vocal and attitudinal ambassadors for the brand and enterprise, inside and outside of the organization. Yet, only 35% of the 2,000+ employed....