Best Practices for Implementing a Closed-Loop CX Program

  • November 29 2016
  • Resource: Research And Reports
  • The Verint Team

Implementing a closed-loop customer experience (CX) program in your organization can have a profound effect on Net Promoter Score® (NPS) and customer satisfaction (CSAT) scores. The key to this is creating alerts based on constructive and...Read More

Gamification...What's Next?

  • November 28 2016
  • Resource: Research And Reports
  • The Comarch Team

Marketers have been exploring the applications of gamification within loyalty programs, mobile apps, and in-store promotions, to name a few. The Internet of Things sheds new light on these strategies. This white paper examines the connection...Read More

New Behavioral Marketing POV Paper Series: Part I - 3 Challenges That Are Preventing You From Maximizing Customer Lifetime Value

  • November 21 2016
  • Resource: Research And Reports
  • The Pointillist Team

Welcome to the Age of The Customer, where the sure-shot marketing formulas that worked for so many years are now failing. Companies are faced with a 24/7 marketplace, an explosion of channels and devices, and a consumer group dominated by...Read More

Loyalty 3.0: The Future is Now

  • November 21 2016
  • Resource: Research And Reports
  • The rDialogue Team

Given that the first modern loyalty program, American Airlines’ AAdvantage, launched in 1981, it’s clearly time to rethink loyalty marketing and the role of loyalty programs. There is a need for a fundamental shift in what loyalty...Read More

10 Ways to Surprise and Delight Consumers to Drive Loyalty

  • November 10 2016
  • Resource: Research And Reports
  • The CrowdTwist Team

Marketing is more challenging and crucial than ever before. Consumers have more choices for how they spend their money and interact with brands. To drive greater loyalty and engagement, companies must enhance customer relationships beyond...Read More

The Amnesiac Customer and the Importance of Emotions

  • November 09 2016
  • Resource: Research And Reports
  • Howard Lax

Do your customers remember their recent experiences?  Sometimes, and when they do it’s not always accurate.  Does it matter?  Immensely.  What makes an experience memorable?  It’s complicated.   These...Read More

How Technology and Big Data Impacted the Loyalty Program Evolution

  • November 07 2016
  • Resource: Research And Reports
  • The DataCandy Team

When it comes to customer loyalty programs, many brands are struggling to keep pace with the digital age. Brands have been slow to capitalize on new data-driven innovations to better engage (and retain) their highly-valuable tech-savvy...Read More

The Impact of Incentives on Consumer Behavior

  • October 19 2016
  • Resource: Research And Reports
  • The Virtual Incentives Team

Keeping consumers engaged and responsive is increasingly challenging in a world where they’re constantly inundated with advertiser messaging across multiple media platforms. Rewards and incentives are being included in more and more...Read More

The ROI of Engagement Loyalty

  • October 17 2016
  • Resource: Research And Reports
  • The Chirpify Team

At Chirpify we engage with a wide variety of organizations across retail, hospitality, restaurants, entertainment, consumer package goods, and more. And, one of the most frequent questions we field when discussing the power of engagement loyalty...Read More

How to make ANY Loyalty Rewards Program Successful

  • October 03 2016
  • Resource: Research And Reports
  • Tom Koeppen

For the past few years you've been administrating, operating and assessing the impact, of your Loyalty Program on your business. The plan was to create a program that would retain customers, grow sales, and help identify "BEST&rdquo...Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?