Going Mobile: 12 Strategies to Drive Engagement and Loyalty

  • July 21 2016
  • Resource: Research And Reports
  • The CrowdTwist Team

Loyalty programs make up a big business. In the U.S. alone, companies spend about $2 billion annually on loyalty programs. Yet loyalty initiatives today are evolving. They are becoming more sophisticated and integrated, enabling consumers to have...Read More

20 Characteristics for Best-in-Breed Loyalty Programs

  • July 21 2016
  • Resource: Research And Reports
  • The CrowdTwist Team

Winning customers is crucial to the success of any brand, but keeping them is even more essential. At a time when competition is erce and brand loyalty is eeting, it’s in your best interest to implement a marketing strategy that turns one...Read More

Retail Shopping: Connecting the Multichannel Shopper

  • July 21 2016
  • Resource: Research And Reports
  • The SessionM Team

Today, people want things faster, better, bigger -- and all for less. Retail shopping is no exception. Brands need an omnichannel approach to reach consumers, build relationships and create touch points throughout the customer journey, both online...Read More

Taming Big Data

  • June 30 2016
  • Resource: Research And Reports
  • The Synchrony Financial Team

With the explosion of big data, it has become increasingly difficult for businesses to access and apply data in a timely manner using traditional database processes. For retailers, implementing an Agile process provides a new, better way to...Read More

The 2016 Bond Loyalty Report

  • June 14 2016
  • Resource: Research And Reports
  • The Bond Brand Loyalty Team

The 2016 Bond Loyalty Report study was conducted in January of 2016. A sample of nearly 12,000 U.S. and over 7,000 Canadian consumers participated in this study through an online survey.   The report explores year-over-year changes in...Read More

The Loyalty Evolution: Growing Investment and the Multichannel Promise

  • June 07 2016
  • Resource: Research And Reports
  • The CrowdTwist Team

CrowdTwist and Brand Innovators surveyed 234 digital marketers at Fortune 500 brands over a one-month period from March 2016 to April 2016. The purpose of the survey was to study how leading brands are evolving the way they interact with consumers...Read More

A Marketer's Guide to Receipt Processing Technology

  • June 07 2016
  • Resource: Research And Reports
  • The Snipp Team

Online retailing may have grown in leaps and bounds, but brick-and-mortar stores still account for the lion’s share of retail sales, projected to remain as high as 90% in 2018.1 The in-store experience is therefore still a prime focus for...Read More

Transform Your NPS

  • May 17 2016
  • Resource: Research And Reports
  • Eric Deitz

If you’ve spent more than about 2.5 seconds engaged in any type of Customer Experience (CX) activity, you’ve undoubtedly heard of the Net Promoter Score℠ or Net Promoter System℠ (NPS). Since its release in 2003, NPS has received...Read More

The Marketers Guide to Building Brand Loyalty in a Digital-First World

  • May 09 2016
  • Resource: Research And Reports
  • The Signal Team

Let’s face it, loyalty marketing strategies centered around programs of points and rewards simply don’t work. Today’s hyper-connected consumers have high expectations, short attention spans and a long list of brand suitors at...Read More

How And Why Social Media Loyalty Programs Work

  • March 28 2016
  • Resource: Research And Reports
  • Chris Teso

Chirpify is changing the way companies reward their most loyal customers. 97% of loyalty programs reward customers for "spend and get," yet 84% of consumers say that they'd be willing to spend more with companies that reward...Read More

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THE LOYALTY PULSE SURVEY

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