Loyalty360 Executive Perspectives: Corporate Social Responsibility

  • November 15 2018
  • Resource: Research And Reports
  • Loyalty360

In recent years, consumers have shown more concern for social justice causes. They are worried about climate change and sustainability. They are interested in more diverse workplaces, communities, and political representation. They want their...Read More

Executive Perspectives: The Changing Nature of Customers: A Travel and Entertainment Perspective

  • November 07 2018
  • Resource: Research And Reports
  • Loyalty360

Measurement is a necessity in every industry, and the travel and entertainment industry is no different. In fact, measurement might be even more important for brands offering travel accommodations and entertainment experiences, since data tracking...Read More

Thermo Fisher: Using Data to Orient its Customer Loyalty Program

  • November 06 2018
  • Resource: Research And Reports
  • Loyalty360

Thermo Fisher Scientific is a world leader in serving science. Its mission is to accelerate life science research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market, and increase laboratory productivity....Read More

The Insider's Guide to Customer Loyalty

  • November 01 2018
  • Resource: Research And Reports
  • Maritz Loyalty

Any marketer who sets out to earn customer loyalty quickly learns that it can be an elusive goal. Loyalty is tricky. It can be hard to define, difficult to earn and oh so easy to lose. That’s why we created this guide. To help you master...Read More

Charting a New Course for Airline Loyalty

  • October 31 2018
  • Resource: Research And Reports
  • Bond Brand Loyalty

FREQUENT-FLYER PERKS CAN BE AMAZING— a private check-in lounge and front-of-the-line security, gate-to-gate service in a luxury vehicle, complimentary bottle of in-flight bubbly to celebrate a special occasion, or access to exclusive events...Read More

Loyalty360 Executive Perspectives: Loyalty Defined

  • October 09 2018
  • Resource: Research And Reports
  • Loyalty360

Creating engaging experiences to drive customer loyalty might be the best marketing strategy that brands can currently employ. Brands and marketers that focus on creating these experiences typically reap benefits that competitors don’t. At...Read More

Loyalty360 Executive Perspective: The Challenge of Personalization - A Qualitative Peer-Driven Perspective

  • October 03 2018
  • Resource: Research And Reports
  • Loyalty360 & SAP

Creating relevant and engaging experiences for customers might be the best marketing strategy that brands can currently employ. Brands and marketers that focus on creating these experiences typically reap benefits that competitors don’t. We...Read More

Analytics Delivers The Data That Solidifies The Loyalty of Customers

  • October 03 2018
  • Resource: Research And Reports
  • Zylotech

It’s easier to keep customers hooked than it is to initially attract them. Time and time again, research and actual sales show it’s simpler and more advantageous to cater to current customers. You know them; they know you. Indeed,...Read More

The State of Personalization Efficacy: A Perspective from Loyalty360 Members

  • September 28 2018
  • Resource: Research And Reports
  • Loyalty360

Click to download the infographic here **Full report available to Loyalty360 corporate members  The question of how to offer truly individualized experiences through content, products, and messaging is a thorny one. Some brands focus...Read More

Loyalty360 Executive Perspective: The Challenge of Data, Analytics, and Creating Insight, Part 3

  • September 18 2018
  • Resource: Research And Reports
  • Loyalty360

Big Data and consumer analytics is becoming more sophisticated and is opening the door to both exciting opportunities and formidable challenges. Organizations are striving to get a clearer picture of their customers. Data about consumer behavior...Read More

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