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Thanks to the explosion in available technologies and constant shifting of the consumer mindset, customer loyalty is often seen as an industry that is too fast-paced for even the most advanced brands to hold a firm grasp on for any significant period of time. In an effort to break the confusion in this increasingly complex market, Loyalty360 has released its annual “CX Landscape: The State of the Industry” report. The research examines changes in the CX space, primarily in terms of how and where top brands are investing their resources to create a more relevant, engaging, and profitable customer experience.
Join Loyalty360 on April 9th, as CEO Mark Johnson examines the findings of the report in an exclusive webinar titled “The State Of Customer Experience: Key Insights From Loyalty360'S 2016 CX Landscape Report.” Key points include the change in customer experience investment, which demonstrates the channels and fields that are on the horizon as major factors in overall CX.
Attendees will come away with a deeper understanding of the report, as well as the CX market as a whole, both now and in the future. Register now for this exclusive presentation, and come away with a new perspective on how brands are looking to drive CX forward.
Loyalty360 is the unbiased, objective, and market-driven association for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. From our introductory individual memberships to our top Premium tier, our members are provided with the exposure, certification, and exclusive content they need to continue their path to true customer centricity. Through a unique blend of content, collaboration, and diverse learning opportunities, we've created a network of brands and technology providers that represent some of the best voices that the customer loyalty industry has to offer. These relationships help us understand the cutting-edge tools, technologies, platforms, and strategic services that are allowing marketers to build authentic customer connections and earn long-term loyalty.