[Video] Thought Leadership Series: Richard Garlick of J.D. Power & Associates

  • July 02 2015
  • Resource: Multimedia
  • Loyalty 360

In this edition of the Loyalty360 Thought Leadership Series, Richard Garlick, Global Travel and Hospitality Practice Lead of J.D. Power & Associates, discusses how the new findings of the 2015 J.D. Power North American Airline...Read More

[Video] Thought Leadership Series: Maria Brous, Publix Super Markets

  • June 30 2015
  • Resource: Multimedia
  • Loyalty 360

Maria Brous, Director of Media & Community Relations at Publix Super Markets, talks to Loyalty360 about how a legacy of customer and employee engagement has kept the brand committed to the customer experience for generations. Read More

"Unknown Unknowns: What Marketers Still Need to Learn About CX": Webinar Preview with Kristi Knight, InMoment

  • June 08 2015
  • Resource: Multimedia
  • Loyalty 360

Loyalty360 sat down with Kristi Knight, CMO, InMoment, who gave a sneak peek into her upcoming webinar to be held June 23rd, 2015 at 1PM ET. During this webinar, Kristi Knight will share insights and explain: Why customer experience is...Read More

"Time to Get Personal": Webinar Preview with Peter Oxley, ResponseTek

  • March 23 2015
  • Resource: Multimedia
  • Loyalty 360

Click to register for this upcoming webinar presented by ResponseTek!Loyalty360 sat down with Peter Oxley, VP of Global Marketing for ResponseTek, who gave a sneak peek into his upcoming webinar to be held April 9th, 2015 at 1PM ET.  For...Read More

[Video] Thought Leadership Series: Interview with Bruce Rogers, Forbes

  • February 19 2015
  • Resource: Multimedia
  • Loyalty 360

Loyalty360 Thought Leadership Video Series: Bruce Rogers, Chief Insights Officer, Forbes & Loyalty360 CEO and CMO, Mark JohnsonLoyalty360's Mark Johnson talks with Bruce Rogers, Chief Insights Officer from Forbes, to discuss...Read More

[Video] Thought Leadership Series: Interview with Phil Rubin, CEO, rDialogue

  • February 03 2015
  • Resource: Multimedia
  • Loyalty 360

Loyalty360 CEO and CMO Mark Johnson sat down with rDialogue CEO Phil Rubin, to discuss the state of loyalty and customer experience across top industries in today's marketplace. Listen to the podcast of Phil Rubin's ...Read More

Break the Endless Cycle of Discounting: 5 Approaches to Brand Loyalty

  • November 25 2014
  • Resource: Multimedia
  • Loyalty 360

 When it comes to true brand loyalty, emotional decisions trump rational ones every time. Join Bond Brand Loyalty as it discusses what it takes to elevate your loyalty strategy from mere discounting, to consistent repeat action.On December 4,...Read More

Watch your Language: Text Analytics Webinar Preview with Spencer Morris, InMoment

  • October 02 2014
  • Resource: Multimedia
  • Loyalty 360

Sticks and stones may break some bones, but words can bolster your business.Words in the form of customer feedback possess a real power to build up or harm company assets. In a time where masses of data can cloud a company’s outlook, the...Read More

LRG Rewards CEO Jonathan Silver: Microtargeting the Soccer Mom

  • July 16 2014
  • Resource: Multimedia
  • Loyalty 360

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"In a Digital World, Your Customers Remain Analog" - Webinar Preview, Martin Hayward, Aimia

  • July 15 2014
  • Resource: Multimedia
  • Michael Guarente

Click to register for this upcoming webinar presented by Aimia!Loyalty360 sat down with Martin Hayward, VP of Global Digital Strategy at Aimia, who gave a sneak peek into his upcoming Webinar with Cindy Faust to be held Thursday July 31, 2014...Read More

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?