[Podcast] Loyalty360 Webinar Series: Seven Keys To Best-In-Class Loyalty Programs

  • June 13 2016
  • Resource: Multimedia
  • Loyalty360

These days, your most powerful source of competitive advantage is the strength of the relationships you have with your customers. That means loyalty is mission critical! So, if you think you’ve “handled loyalty” just because...Read More

[Podcast] Loyalty Management: Preparing your People, Process and Technology for Next Generation Loyalty

  • June 09 2016
  • Resource: Multimedia
  • Loyalty 360

Before success can be realized outside your organization, support and loyalty for your program must be built internally via the core of your organization: your people. Your people are ambassadors for driving loyalty to your brand.Read More

[Podcast] Loyalty360 Webinar Series: Loyalty for Your Global Audience: Creating Programs that Work

  • June 08 2016
  • Resource: Multimedia
  • Loyalty360

Consumer culture and demand varies around the globe, but all consumers have one thing in common: the desire to get the most value for their money. Loyalty programs should be built with the understanding that consumers want to engage and be...Read More

[Podcast] Loyalty360 Webinar Series: Seven Deadly Survey Sins – and How to Avoid Them

  • April 27 2016
  • Resource: Multimedia
  • Loyalty 360

Surveys are at the core of almost every customer experience program, but many of them don’t live up to their potential because of 7 common (but easily correctible) mistakes. In this webinar podcast, Verint will identify the 7 Deadly Survey...Read More

[Podcast] Loyalty Management Series: Next Generation Loyalty

  • April 11 2016
  • Resource: Multimedia
  • Loyalty 360

In this podcast, we speak to Dino Michetti of Epsilon about how loyalty is no longer just a program, offering rewards and experiences that are fulfilling, and the next generation of loyalty. One example of this in the modern day is the Walgreens...Read More

[Podcast] Loyalty Management Series: Does Your Brand Have a Siri Helping to Drive Customer Service?

  • April 08 2016
  • Resource: Multimedia
  • Loyalty 360

Apple revolutionized service with the introduction of Siri in October 2011 creating a new element of engagement and service with  Apple devices. Siri, a robotized customer service agent, helps consumers with their needs via one press of a...Read More

[Podcast] Loyalty Management Series: Will Marketing Kill CX?

  • April 08 2016
  • Resource: Multimedia
  • Kristi Knight

Somewhere, someone is dreaming about being a marketer who drives millions of people toward their brand. As a chief marketing officer, I’d like to say I was that someone, but I wasn’t. In fact, I took only one marketing class during...Read More

[Podcast] Loyalty Management Series: The Next Generation of Loyalty: Key Technologies and Trends

  • March 31 2016
  • Resource: Multimedia
  • Loyalty 360

Technology is not just changing what is feasible in the context of loyalty program design for brands, it is also driving changes in consumer expectations for such programs (e.g. around personalization and immediacy). More fundamentally, technology...Read More

[Podcast] Loyalty360 Webinar Series: Insider’s Guide to Customer Experience: How to Simplify Customer Experience Complexity

  • March 29 2016
  • Resource: Multimedia

When creating or setting up a CX program, corporate inertia can sometimes seem like an insurmountable hurdle. In a webinar titled, “Insider’s Guide to Customer Experience: How to Simplify Customer Experience Complexity,&rdquo...Read More

[Podcast] Loyalty Management Series: Tapping into Customer Emotion

  • March 01 2016
  • Resource: Multimedia
  • Loyalty 360

Today, companies increasingly appreciate the role that emotion plays in determining whether customers choose to do business with us, continue to do business with us, and refer others to us. Is your business one that is ready for this paradigm...Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?