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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
As the practice of Customer Experience (CX) evolves, the most successful brands are moving away from a simplistic survey/score philosophy to leveraging CX as a comprehensive, necessary driver of change. But making that leap isn’t easy. It...Read More
In this exclusive Loyalty360 podcast, we look at Intuit, and the role of data in engaging customers by offering them what they what, when and where they want it. Through the leveraging of this data, Intuit is able to effectively leverage customer...Read More
In this Podcast, Ritesh Bhavnani of Snipp will talk about how smartphones have shaken up the traditional Loyalty Program and why you need to get in on the trend.Smartphones are fundamentally disrupting traditional loyalty programs in big ways and...Read More
Join Bond's EVP, Strategy Sean Claessen and VP Design & Strategy Scott Robinson as they share key 2016 Bond Loyalty Report findings and insights including:How satisfied are consumers with loyalty programs?Which loyalty programs perform...Read More
Customer Experience (CX) requires a sophisticated understanding of your customers. The first step in this understanding is identifying and addressing pain points, and creating a sense of transactional ease. And while having an effective triage...Read More
In this webinar, Verint will teach you how to dive into your customer feedback to create analysis and insights to help find and fix problems, identify the bright spots and success stories that need to be shared and repeated, and track progress...Read More
These days, your most powerful source of competitive advantage is the strength of the relationships you have with your customers. That means loyalty is mission critical!
So, if you think you’ve “handled loyalty” just because...Read More
Before success can be realized outside your organization, support and loyalty for your program must be built internally via the core of your organization: your people. Your people are ambassadors for driving loyalty to your brand.Read More
Consumer culture and demand varies around the globe, but all consumers have one thing in common: the desire to get the most value for their money. Loyalty programs should be built with the understanding that consumers want to engage and be...Read More
Surveys are at the core of almost every customer experience program, but many of them don’t live up to their potential because of 7 common (but easily correctible) mistakes.
In this webinar podcast, Verint will identify the 7 Deadly Survey...Read More