[Podcast] Loyalty Management Series: The Loyalty Of All Things: How The Internet Of Things Is Impacting Loyalty Programs

  • September 13 2016
  • Resource: Multimedia
  • Loyalty360

In this podcast, we are joined by Ritesh Bhavnani of Snipp who will be discussing the rapidly expanding Internet of Things (“IoT”).  This diversifying "IoT" ecosystem is having a profound impact on loyalty programs...Read More

[Podcast] Loyalty360 Webinar Series: The State Of Mobile Loyalty: Bridging The Gap Between Consumer Expectations And Current Brand Strategies

  • September 09 2016
  • Resource: Multimedia
  • Loyalty360

52% of consumers say that mobile loyalty rewards motivate them to purchase more often, but only 35% of brand marketers say they know how to launch a mobile loyalty program. In this webinar, we’ll compare the current landscape of mobile...Read More

What We're Seeing & Hearing - Episode 3

  • August 30 2016
  • Resource: Multimedia
  • Mark Johnson

In episode 3 of "What We're Seeing & Hearing," Loyalty360 CEO Mark Johnson details customer experience specifically as it relates to the healthcare industry. The Affordable Care Act has disrupted the playing field in significant...Read More

What We're Seeing & Hearing - Episode 2

  • August 26 2016
  • Resource: Multimedia
  • Mark Johnson

"What We're Seeing & Hearing" is a new podcast from Loyalty360 that explores the trends, topics, and latest developments in the world of customer loyalty. Each episode, we'll speak with CEO Mark Johnson about where the...Read More

What We're Seeing & Hearing - Episode 1

  • August 17 2016
  • Resource: Multimedia
  • Mark Johnson, Loyalty360

"What We're Seeing & Hearing" is a new podcast from Loyalty360 that explores the trends, topics, and latest developments in the world of customer loyalty. Each episode, we'll speak with CEO Mark Johnson about where the...Read More

[Podcast] Loyalty Management Series: Loyalty Just for Me

  • August 11 2016
  • Resource: Multimedia
  • Loyalty360, Ritesh Bhavnani

In this podcast, we are joined by Ritesh Bhavnani of Snipp. Bhavnani speaks with us about how big data is influencing loyalty programs.Today’s consumers create vast amounts of data in their digital lives, through their online browsing and...Read More

[Podcast] Loyalty Management Series: Extinction or Evolution

  • August 09 2016
  • Resource: Multimedia
  • John Bartold

In this podcast, John Bartold, CX Practice Leader at Epsilon, talks with Loyalty360 about the changes in Loyalty and Customer Experience, and how the industry is adopting an extinction or evolution attitude.Despite the transformation of...Read More

[Podcast] Loyalty360 Webinar Series: CX: The Art of Possible

  • July 20 2016
  • Resource: Multimedia
  • Loyalty360, InMoment

As the practice of Customer Experience (CX) evolves, the most successful brands are moving away from a simplistic survey/score philosophy to leveraging CX as a comprehensive, necessary driver of change. But making that leap isn’t easy. It...Read More

[Podcast] Case Study: Intuit

  • July 11 2016
  • Resource: Multimedia
  • James Loy

In this exclusive Loyalty360 podcast, we look at Intuit, and the role of data in engaging customers by offering them what they what, when and where they want it. Through the leveraging of this data, Intuit is able to effectively leverage customer...Read More

[Podcast] Loyalty Management Series: Loyalty In The Palm Of Your Hand

  • July 08 2016
  • Resource: Multimedia
  • Ritesh Bhavnani

In this Podcast, Ritesh Bhavnani of Snipp will talk about how smartphones have shaken up the traditional Loyalty Program and why you need to get in on the trend.Smartphones are fundamentally disrupting traditional loyalty programs in big ways and...Read More

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?