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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
"What We're Seeing & Hearing" is a new podcast from Loyalty360 that explores the trends, topics, and latest developments in the world of customer loyalty. Each episode, we'll speak with CEO Mark Johnson about where the...Read More
In this podcast, we are joined by Ritesh Bhavnani of Snipp. Bhavnani speaks with us about how big data is influencing loyalty programs.Today’s consumers create vast amounts of data in their digital lives, through their online browsing and...Read More
In this podcast, John Bartold, CX Practice Leader at Epsilon, talks with Loyalty360 about the changes in Loyalty and Customer Experience, and how the industry is adopting an extinction or evolution attitude.Despite the transformation of...Read More
As the practice of Customer Experience (CX) evolves, the most successful brands are moving away from a simplistic survey/score philosophy to leveraging CX as a comprehensive, necessary driver of change. But making that leap isn’t easy. It...Read More
In this exclusive Loyalty360 podcast, we look at Intuit, and the role of data in engaging customers by offering them what they what, when and where they want it. Through the leveraging of this data, Intuit is able to effectively leverage customer...Read More
In this Podcast, Ritesh Bhavnani of Snipp will talk about how smartphones have shaken up the traditional Loyalty Program and why you need to get in on the trend.Smartphones are fundamentally disrupting traditional loyalty programs in big ways and...Read More
Join Bond's EVP, Strategy Sean Claessen and VP Design & Strategy Scott Robinson as they share key 2016 Bond Loyalty Report findings and insights including:
How satisfied are consumers with loyalty programs?
Which loyalty programs...Read More
Customer Experience (CX) requires a sophisticated understanding of your customers. The first step in this understanding is identifying and addressing pain points, and creating a sense of transactional ease. And while having an effective triage...Read More
In this webinar, Verint will teach you how to dive into your customer feedback to create analysis and insights to help find and fix problems, identify the bright spots and success stories that need to be shared and repeated, and track progress...Read More