[Podcast] How Gold's Gym Intensified Employee Engagement and Strengthened CX

  • May 17 2017
  • Resource: Multimedia

Providing the type of customer experience needed to incite engagement and, ultimately, win brand loyalty is a complex undertaking. Multiple factors must be considered at numerous points along the entire customer journey. Today, brands hear so much...Read More

[Podcast] May Loyalty Management Featured Columnist: Loyalty in The Middle

  • May 17 2017
  • Resource: Multimedia
  • Loyalty360

As a vendor, you understand the importance of recognizing your top channel sales performers, but to say this is the only solution to generating results leaves 75 percent of your partner’s sales organization disengaged. Driving overall...Read More

Loyalty360 BrandVision: Celebrity Cruises

  • May 15 2017
  • Resource: Multimedia
  • P.F. Wilson

P.F. Wilson speaks with Lee Moreau, director of loyalty marketing at Celebrity Cruises, about the importance of creating personalized, memorable experiences for guests at every touchpoint.  Read More

Loyalty360 BrandVision: Chicken Salad Chick

  • May 08 2017
  • Resource: Multimedia
  • P.F. Wilson

Loyalty360's P.F. Wilson speaks with Ali Rauch, director of marketing at Chicken Salad Chick, about how the brand approaches customer loyalty through its Craving Credits mobile app.  Read More

[Podcast] Mine Your Data Before You Change Your Loyalty Program

  • March 27 2017
  • Resource: Multimedia
  • Loyalty360

Recently, a major retailer asked Lenati to assess its loyalty rewards program, which had first launched in the late 1990’s. By one metric—retention rate—the retailer’s program was still successful. But the program...Read More

[Podcast] Agileloyalty—Get Rapid Ready For The New Loyalty

  • February 09 2017
  • Resource: Multimedia

2017 is going to be a very different year, and if you’re not proactively evolving your loyalty program, you’re going to get disrupted. If you think you’re a leader in loyalty, are you really progressive enough? Today’s...Read More

[Podcast] Are We Limiting Loyalty?

  • February 07 2017
  • Resource: Multimedia
  • Loyalty360

Marketers are always looking for the next breakthrough to cut through the media clutter and capture the attention of the consumer.  Agencies, software providers and consultancies are more than happy to provide a continuous flow of shiny...Read More

[Podcast] What We're Seeing & Hearing - Episode 5

  • January 31 2017
  • Resource: Multimedia
  • Loyalty360

In Episode 5 of the What We’re Seeing & Hearing podcast, a brand turns the tables on Mark Johnson and asks the Loyalty360 CEO/CMO about loyalty marketing and some of the challenges therein. Mark covers several...Read More

[Podcast] What We're Seeing and Hearing: Episode 4

  • January 17 2017
  • Resource: Multimedia
  • Loyalty360

Loyalty360 CEO/CMO Mark Johnson gives his insight on some of the hot trends and topics in loyalty management today in Episode 4 of What We’re Seeing & Hearing. In today’s installment, Mark addresses the concepts of understanding...Read More

Loyalty360 Thought Leadership Series: Emily Rudin | CrowdTwist

  • December 21 2016
  • Resource: Multimedia
  • Loyalty360

Emily Rudin, SVP of Client Success for CrowdTwist, a multichannel customer loyalty and engagement solutions provider, talks about how unique and memorable branded experience can keep customers engaged, win loyalty, increase spend, and more.Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?