Customer Experience Part of Topps Legacy

  • September 01 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

Topps is an iconic brand particularly if you grew up in the ‘60s, ‘70s, or ‘80s. Today the company is still going strong selling not only sports trading cards, but sets inspired by movies and TV shows, as well as its proprietary...Read More

The American Football League Changed the U.S. Sports Landscape Through Solid CX (Part 2 of 2)

  • August 31 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

In Part One, the AFL challenged the established NFL for the hearts and minds of football fans in the United States largely by employing a solid CX strategy. In Part Two we learn how an innovative approach to pro football on and off the field led...Read More

A Wide-Open Playing Style and Solid CX Helped the American Football League Succeed and Shape Modern Pro Football (Part 1 of 2)

  • August 30 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

In the 1950s, the most popular spectator sports were baseball, boxing, and horse racing according to Mic.com. Football was also popular, but it was the college version that drew more fans to stadiums, radios, and TVs. However, professional...Read More

Stepping Away from the Pack Leads to a Better Customer Journey for Red Robin

  • August 29 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Red Robin, the iconic casual dining restaurant chain known for its wide variety of gourmet burgers, got its start in Seattle in 1969 as Sam’s Tavern. Owner Sam, who also sang in a barbershop quartet, was so enamored with the song "When...Read More

The Experience Within the Experience Gains Fans for the Minnesota Twins

  • August 28 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

Season ticket-holders are the backbone of any sports team’s fan base and the Minnesota Twins are no exception. However, with the Sweet Spot loyalty program, the team wanted to engage with season ticket holders in a way where they could...Read More

Dell EMC Lives and Breathes the Customer Journey (Part 2 of 2)

  • August 25 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

After the merger of Dell and EMC, the newly combined company wanted to focus on customer retention. This has been achieved with the formation of the newly created Chief Customer Office.   In Part One of our Q and A with Alan Mayer, Senior...Read More

Dell EMC Lives and Breathes the Customer Journey (Part 1 of 2)

  • August 24 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

To ensure customers continued to come first after the Dell and EMC merger, the company analyzed the financial value of customer retention through improved customer experience in hopes this would better focus the organization’s efforts. Via...Read More

Bosch Software Innovations Focuses on the Connected World of Customer Experience

  • August 22 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

Bosch Software Innovations is part of the Bosch Group, a leading global supplier of technology and services, having interests in everything from agricultural and construction machinery to factory automation and the Internet of Things (IoT). The...Read More

Corporate Responsibility Helps Drive Loyalty for H&M

  • August 21 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

According to the Council for Textile Recycling, textile waste accounts for 5 percent of U.S. landfill space. The EPA reports that in 2013, over 12 million tons of textiles and clothing were discarded. Many blame the availability of cheap clothing...Read More

Choosing the Right Technology the Key to Victory for Finish Line

  • August 18 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

“You can easily get caught up in all these new tech start-ups firms,” says Danielle Quatrochi SVP of customer experience & innovation, Finish Line, “but they don’t all vet out to provide the great customer experience...Read More

Displaying results 81-90 (of 560)
 |<  <  5 - 6 - 7 - 8 - 9 - 10 - 11 - 12 - 13 - 14  >  >| 
ad
ad

THE LOYALTY PULSE SURVEY

VIEW ALL
Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?