Sonic Crafting A Taste of Things to Come

  • April 02 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Each year, SONIC Drive-In has a competition among some of its highly visible and creative employees—its carhops. Many of its carhops, who deliver meals to customers parked in drive-in stalls, use roller skates as their preferred mode of...Read More

[Podcast] What We're Hearing - CarMax

  • March 30 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Hello and welcome to another episode of the What We’re Hearing podcast from Loyalty360, I’m Mark Johnson, CEO and CMO of Loyalty360. Today we’ll be hearing from Jim Lyski, CMO of CarMax.   CarMax is the largest used-car...Read More

[Podcast] What We're Hearing - Vanderbilt Health

  • March 28 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Welcome to another episode of What We’re Hearing, the podcast where Loyalty360 speaks to some of the leading voices in CX and customer loyalty. I’m your host Mark Johnson, CEO of Loyalty360, and today we have a very unique interview...Read More

Hampton Throws Away Its Scripts and Let Its Employees Just Be Themselves

  • March 26 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

When Hurricane Irma began bearing down on Florida last summer, evacuation orders were issued by the Governor and millions of people headed for safer ground. Their efforts to seek shelter and find safety in distant areas, however, resulted in...Read More

[Podcast] What We're Hearing - Wyndham Hotels & Resorts

  • March 23 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Hello and welcome to another episode of the What We’re Hearing podcast from Loyalty360, I’m Mark Johnson, CEO and CMO of Loyalty360. Today we’ll be hearing from Eliot Hamlisch, Vice President, Worldwide Loyalty and Partnerships...Read More

[Podcast] What We're Hearing - Bank of England

  • March 21 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Welcome to another episode of What We’re Hearing, the podcast where we talk to the brands that continue to shape the world of customer loyalty. Today we’re speaking with Matthew Craig, Marketing Coordinator for the Northeast sector of...Read More

At Ryder, Customer Loyalty is A Proven Commodity and Valued as Much as Financial Numbers

  • March 19 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

It’s a rare sighting, much like seeing Sasquatch or the Loch Ness Monster. And like the mythical and mystical figures of lore, some people say this, too, doesn’t really exist, but is just the creation of someone’s imagination...Read More

[Podcast] What We're Hearing - Carnival Cruise Lines

  • March 16 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Welcome to our latest “What We Are Hearing" podcast. For those of you who know have ever taken a cruise, you know that Carnival Cruise Lines is known for two things: Being family friendly and being the fun brand. Carnival, in fact, just...Read More

At Albertsons, Customer Experience and Loyalty is Built Upon Great Employee Engagement, Be It in The Stores or With Home Delivery

  • March 14 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Albertsons is one of the largest food and drug retailers in the United States, operating in 35 states under 19 well-known banners, including Safeway, Tom Thumb, Vons, Jewel and Shaw’s. The Boise, Idaho-based brand recently announced its...Read More

Captain D’s pulls anchor and launches its first rewards program with the ultimate destination of personalizing its customer experience

  • March 12 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

A year ago, Captain D’s hoisted its anchor and set sail into what were previously unchartered waters for the QSR seafood restaurant: It launched its first loyalty and rewards program. The points-based system was limited to four markets close...Read More

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