Samsung Pay Reimagines the Loyalty and Payment Spaces (Part 2 of 2)

  • September 19 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

In Part 1, Loyalty360 spoke with Nana Murugesan, VP/GM, Samsung about how that company has reshaped its loyalty and payment programs. In Part 2, we discover how Samsung is handling the security challenges as well as what loyalty means to the...Read More

Samsung Pay Reimagines the Loyalty and Payment Spaces (Part 1 of 2)

  • September 18 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Samsung Pay has shaken up the mobile payment space by not only tying into its own Samsung Rewards programs, but partner programs as well. Nana Murugesan, VP/GM, Samsung explains how the electronics giant is pioneering new territory in payments...Read More

Brand Loyalty Gaining Altitude for Spirit Airlines

  • September 15 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

Europeans have been flying cheaply for about 20 years. In the United States in 2006, Spirit Airlines decided to stop competing with the legacy carriers, and adopt an ultra-low fare structure. Paul Berry, director of corporate communications...Read More

Listening to Customers is a Hit for the Minnesota Twins

  • September 14 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

Sweet Spot is the Minnesota Twins loyalty program. Mike Clough, senior vice president of ticket sales and service for the Minnesota Twins, talks to Loyalty360 about discusses how the team balanced the desires of new season ticket-holders with...Read More

Early Investment in Tech Builds Better CX for Edible Arrangements

  • September 13 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Building on his experience in the floral industry, Tariq Farid launched Edible Arrangements in 1999. Today it is one of America’s top franchise companies. Mr. Farid, still the company’s CEO, tells Loyalty360 how it all came together. ...Read More

Howdy, Partner! Synchrony Financial Teams Up with Brands to Create Great CX

  • September 12 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Partnering with brands like GAP, Lowe’s, PayPal, Cathay Pacific Airlines, and dozens more, Synchrony Financial, through its Retail Card division, offers credit card and loyalty program management services. The goal is to integrate with the...Read More

Red Robin Takes Customer Experience Beyond the Table

  • September 11 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

  “I think the biggest challenge we’re facing right now is the growing demand for off-premise dining,” says Red Robin President and CEO Denny Marie Post. “We are becoming as much a source as we are a destination for...Read More

Samsung Leverages Partner Programs to Rewards

  • September 08 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Widely recognized as a consumer electronics giant, Samsung is reinventing the mobile payment space. Nana Murugesan VP/GM of Samsung speaks with Loyalty360 about the innovations his organization is leading.The mobile payment space has continued to...Read More

Putting all the Pieces Together to Achieve Great CX (Part 2 of 2)

  • September 07 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

CMO Angela Morehouse and her team face many challenges in bringing these pieces together, as well as those presented by outside market forces, which she discusses with Loyaty360. In Part 1, she discussed how customers are changing and the...Read More

Putting all the Pieces Together to Achieve Great CX (Part 1 of 2)

  • September 06 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Banner Health is a nonprofit health care system based in Phoenix. It operates 28 hospitals as well as several specialized facilities throughout six states. It provides emergency and hospital care, hospice, long-term home care, outpatient surgery...Read More

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