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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
Customer expectations in many consumer-facing industries have changed drastically over the years, and professional sports fans are no different. Among the amenities customers seek is free Wi-Fi, but not just any connection. It has to work smoothly...Read More
Welcome to another episode of What We’re Hearing, the podcast where we at Loyalty360 speak to leadership at brands driving the market forward. Today our guest is Gina Valenti, Vice President of Brand Hospitality at Hampton by Hilton.
Expedia Rewards, or Expedia Plus as it’s known today, was launched in 2014, but the program itself had been in place for several years prior to that.
“The value prop is simple,” explains Jordan Barr, senior loyalty...Read More
How did we do anything before the internet? Renting an apartment for example. For years, only two companies printed up booklets listing apartments for rent. Last year, ForRent.com, the leader in apartment rental listings, shuttered it’s...Read More
Welcome to What We’re Hearing, the Loyalty360 podcast where we speak to the men and women who are shaping the world of customer loyalty. Today, we’re speaking with Klavs Valskov, head of marketing and communications for the recently...Read More
The French have a business expression: “You do, you undo, you redo.” It’s a continual improvement concept that is every bit as much a mindset as it is a method. Take a product, even if it’s good, break it down and try to...Read More
Total Rewards, the highly successful loyalty program offered by Caesars Entertainment, has been providing exceptional CX to the gaming giant’s guests for two decades. The program also provides Caesars with valuable data and information that...Read More
The Starrett-Lehigh Building sits on the edge of the Hudson River in New York’s City’s Chelsea District like an architectural icon. The 19-story structure was built as a freight warehouse in 1931, although its International Style of...Read More
Very few companies can look deep into brand loyalty and find that one of the key differentiators is its employees, especially the ones who wear roller skates. However, that’s exactly what the Oklahoma City-based SONIC Drive-In finds. In the...Read More
Three years ago, lenders from the Bank of England Mortgage helped a man from New York City secure a mortgage so he could buy a home. On the surface, it was just another transaction, nothing noteworthy. The man was cab driver; the home modest. But...Read More