BHGE is Bringing a New Energy to the Oil and Gas Industry

  • March 05 2018
  • Resource: In-Depth Exclusive
  • Skip Tate, Loyalty360

In a world where solar panels are filling more and more rooftops and powering homes, and giant wind turbines are whirling across vast acres of land and water, it might seem like such a massive disruption would discourage investors from getting...Read More

Vivint is Smart About Customer Experience

  • March 02 2018
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

In 2011, APX, a leading national provider of home security monitoring systems, rebranded itself as Vivint to reflect its expansion into smart home technology. The word Vivint was derived from “viv,” from the Latin vivere or “to...Read More

Vanderbilt Medical Center Taking a Healthy Approach to a Dramatically Changing Health Care Industry

  • February 28 2018
  • Resource: In-Depth Exclusive
  • Skip Tate, Loyalty360

In a building across the campus from Jill Austin’s office at the Vanderbilt University Medical Center is a machine that is a marketer’s dream. It’s somewhat nondescript visually, but the information it can produce makes most data...Read More

CRM Takes Two Paths for ManpowerGroup

  • February 26 2018
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

“For ManpowerGroup as a whole, we’ve been very focused on the client relationship over the history of our business,” says Stacey Force, Vice President, Global Marketing Center of Excellence, a division of ManpowerGroup. ...Read More

CRM Reaches a Whole New Level for Herbalife

  • February 23 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

“Historically we’ve been a B2B company,” says Frank Lamberti, executive vice president, distributor and customer experience for Herbalife, “with our products going to market through our dedicated distributors.”  ...Read More

A Solid Customer Journey Makes for Better Travel at Expedia

  • February 21 2018
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

Expedia Rewards, or Expedia Plus as it’s known today, was launched in 2014, but the program itself had been in place for several years prior to that.   “The value prop is simple,” explains Jordan Barr, senior loyalty...Read More

For Bank of England, merging the ease of online with the touch of personalization are the keys to the mortgage experience

  • February 19 2018
  • Resource: In-Depth Exclusive
  • Skip Tate, Loyalty360

Bank of England Mortgage first opened its doors and began helping people buy homes in 1898—not in the United Kingdom, but in the tiny burg of England, Arkansas, population 2,800. Today, the company has expanded beyond the borders of suburban...Read More

L’Oreal Finds Beauty in the Changing Cosmetic Industry

  • February 16 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

L’Oreal is the world’s largest cosmetics and personal care company, with 34 international brands, including L’Oréal Paris, Ralph Lauren, Giorgio Armani, Redken, Garnier and Maybelline. Loyalty360 spoke with Stephanie Binette...Read More

RXR Realty is Renovating Iconic Buildings and Building Loyalty in the New York City Real Estate Market

  • February 14 2018
  • Resource: In-Depth Exclusive
  • Skip Tate, Loyalty360

RXR Realty owns and manages 74 commercial properties and 6,000 multi-family units in New York City. With 23.7 million square feet of property and a combined value of $17.7 billion, the company is one of the largest privately held firms in the New...Read More

[Podcast] What We're Hearing - Sleep Number

  • February 07 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Hello and welcome to another episode of What We’re Hearing! This is Mark Johnson, CEO of Loyalty360, and I’m excited to share with you today a conversation we recently had with Lisa Erickson. Lisa is the Senior Director of CRM &...Read More

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