Sling Stays True to its Promise and Helps People Cut the Cable Cord

  • April 11 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Chris O’Brien is a writer for the San Jose Mercury News who writes about all of the techy stuff that occurs in the area’s Silicon Valley. He is also, by his own estimate, an outlier. A member of the vanguard. It’s not that he...Read More

With 53 million Rewards Members Wyndham Has a Simple Philosophy: Don’t Make It Complicated

  • April 09 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Eliot Hamlisch was sitting in the lobby of a Microtel Inn & Suites by Wyndham just outside Minneapolis when a construction foreman walked through the door and up to the registration desk. He was working with his crew on a site a few blocks...Read More

At Sleep Number, its smart beds know when you’re sleeping and awake, making even Santa Claus a loyal brand ambassador

  • April 04 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Santa Claus knows when you’re sleeping, and he knows when you’re awake. Well, so do Sleep Number 360 smart beds. In fact, the beds even go a few steps further than anything Santa can deliver, such as offering dual adjustability&mdash...Read More

Sonic Crafting A Taste of Things to Come

  • April 02 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Each year, SONIC Drive-In has a competition among some of its highly visible and creative employees—its carhops. Many of its carhops, who deliver meals to customers parked in drive-in stalls, use roller skates as their preferred mode of...Read More

[Podcast] What We're Hearing - CarMax

  • March 30 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Hello and welcome to another episode of the What We’re Hearing podcast from Loyalty360, I’m Mark Johnson, CEO and CMO of Loyalty360. Today we’ll be hearing from Jim Lyski, CMO of CarMax.   CarMax is the largest used-car...Read More

[Podcast] What We're Hearing - Vanderbilt Health

  • March 28 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Welcome to another episode of What We’re Hearing, the podcast where Loyalty360 speaks to some of the leading voices in CX and customer loyalty. I’m your host Mark Johnson, CEO of Loyalty360, and today we have a very unique interview...Read More

Hampton Throws Away Its Scripts and Let Its Employees Just Be Themselves

  • March 26 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

When Hurricane Irma began bearing down on Florida last summer, evacuation orders were issued by the Governor and millions of people headed for safer ground. Their efforts to seek shelter and find safety in distant areas, however, resulted in...Read More

[Podcast] What We're Hearing - Wyndham Hotels & Resorts

  • March 23 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Hello and welcome to another episode of the What We’re Hearing podcast from Loyalty360, I’m Mark Johnson, CEO and CMO of Loyalty360. Today we’ll be hearing from Eliot Hamlisch, Vice President, Worldwide Loyalty and Partnerships...Read More

[Podcast] What We're Hearing - Bank of England

  • March 21 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Welcome to another episode of What We’re Hearing, the podcast where we talk to the brands that continue to shape the world of customer loyalty. Today we’re speaking with Matthew Craig, Marketing Coordinator for the Northeast sector of...Read More

At Ryder, Customer Loyalty is A Proven Commodity and Valued as Much as Financial Numbers

  • March 19 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

It’s a rare sighting, much like seeing Sasquatch or the Loch Ness Monster. And like the mythical and mystical figures of lore, some people say this, too, doesn’t really exist, but is just the creation of someone’s imagination...Read More

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