Please enter your username or the email address associated with the account so we can help you reset your password.
YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
“You can easily get caught up in all these new tech start-ups firms,” says Danielle Quatrochi
SVP of customer experience & innovation, Finish Line, “but they don’t all vet out to provide the great customer experience...Read More
“Banking kind of has this 80/20 rule,” says Regions’ Customer Experience SVP Matt Brunsman, e-business Customer Experience & Strategy Director, Regions Bank. “Eighty percent of the lead generation, the prospecting...Read More
To ensure that our customers continued to come first after the Dell and EMC merger, we analyzed the financial value of customer retention through improved customer experience in hopes this would better focus the organization’s efforts. Via...Read More
Since 1962, Entertainment has been helping businesses grow by providing its consumers with savings programs. A leader in the field, the company boasts the largest and most-trusted merchant savings network in North America. That means Entertainment...Read More
In 2015 Domino’s launched its Piece of the Pie loyalty rewards program. In 2017 the company captured a Gold-level award at Loyalty Expo in Orlando in recognition of its efforts. Steve Kennedy, director of loyalty and Jenny Fouracre-Petko...Read More
“We have three different goals,” states Steffen Schmickler, vice president customer success services, marketing & communications at Bosch Software Innovations. “One is to build the IoT platform for Bosch, on the technology...Read More
The Topps Company, Inc., makes chewing gum and candy but is best-known for its line collectibles, mostly sport-related trading cards. In addition to featuring teams and players from the Major League Baseball, MLS, UFC, it manufactures cards based...Read More
Red Shoes Living not only targets executive teams at companies, but it also serves as a powerful reminder that the five pillars that lie at the core of the business can be used in anyone’s daily life.
Lonnie Mayne, the founder of Red Shoes...Read More
Edible Arrangements grew out of founder Tariq Farid’s experience working in his family’s flower shop. In a small corner of that shop, Farid began exploring the concept of delivering fresh fruit in floral-style arrangements. Banks were...Read More
Avaya, which has one of the highest NPS scores in its industry, is a multinational technology company headquartered in Silicon Valley. Avaya provides the most complete portfolio of software and services for contact center and unified...Read More