Choosing the Right Technology the Key to Victory for Finish Line

  • August 18 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

“You can easily get caught up in all these new tech start-ups firms,” says Danielle Quatrochi SVP of customer experience & innovation, Finish Line, “but they don’t all vet out to provide the great customer experience...Read More

Customer Experience Moves Across Channels with Regions Bank

  • August 17 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

“Banking kind of has this 80/20 rule,” says Regions’ Customer Experience SVP Matt Brunsman, e-business Customer Experience & Strategy Director, Regions Bank. “Eighty percent of the lead generation, the prospecting...Read More

Dell EMC Lives and Breathes the Customer Journey

  • August 16 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

To ensure that our customers continued to come first after the Dell and EMC merger, we analyzed the financial value of customer retention through improved customer experience in hopes this would better focus the organization’s efforts. Via...Read More

Entertainment Leverages Digital Product to Expand Customer Loyalty

  • August 15 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Since 1962, Entertainment has been helping businesses grow by providing its consumers with savings programs. A leader in the field, the company boasts the largest and most-trusted merchant savings network in North America. That means Entertainment...Read More

Minding the Details Makes Better Pizza and Better Loyalty for Domino’s

  • August 14 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

In 2015 Domino’s launched its Piece of the Pie loyalty rewards program. In 2017 the company captured a Gold-level award at Loyalty Expo in Orlando in recognition of its efforts. Steve Kennedy, director of loyalty and Jenny Fouracre-Petko...Read More

Internal and External CX Build Success for Bosch Software Innovations

  • August 11 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty 360

“We have three different goals,” states Steffen Schmickler, vice president customer success services, marketing & communications at Bosch Software Innovations. “One is to build the IoT platform for Bosch, on the technology...Read More

Topps Customer Journey Balances Legacy and Technology

  • August 09 2017
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

The Topps Company, Inc., makes chewing gum and candy but is best-known for its line collectibles, mostly sport-related trading cards. In addition to featuring teams and players from the Major League Baseball, MLS, UFC, it manufactures cards based...Read More

Red Shoes Living Creates a Winning Culture That Instills Brand Loyalty

  • August 08 2017
  • Resource: In-Depth Exclusive
  • Jim Tierney, Loyalty360

Red Shoes Living not only targets executive teams at companies, but it also serves as a powerful reminder that the five pillars that lie at the core of the business can be used in anyone’s daily life. Lonnie Mayne, the founder of Red Shoes...Read More

Simplicity Makes for a Better Customer Journey at Edible Arrangements

  • August 04 2017
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Edible Arrangements grew out of founder Tariq Farid’s experience working in his family’s flower shop. In a small corner of that shop, Farid began exploring the concept of delivering fresh fruit in floral-style arrangements. Banks were...Read More

The Future of Customer Loyalty is Personalized

  • August 03 2017
  • Resource: In-Depth Exclusive
  • Jim Tierney, Loyalty360

Avaya, which has one of the highest NPS scores in its industry, is a multinational technology company headquartered in Silicon Valley. Avaya provides the most complete portfolio of software and services for contact center and unified...Read More

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